The Client Reporting Product Lead is accountable for defining and delivering the strategic vision for Client Reporting across Private Banking and Wealth Management.
The role owns the evolution of reporting capabilities spanning quarterly and periodic client reporting, regulatory reporting obligations, digital reporting, self-service insights and future data-driven client experiences. Working within a large-scale international transformation programme, the role partners across Business, Technology, Operations, Data, Risk and Compliance functions to deliver market-leading reporting experiences that improve client engagement, colleague effectiveness and regulatory outcomes.
The successful candidate will combine strong product leadership with technology, data and programme delivery expertise, demonstrating the ability to operate effectively within a complex international matrix organisation and influence senior stakeholders across business and technology functions.
Key Accountabilities
- Support definition of the end-to-end Client Reporting strategy across static, periodic and digital reporting channels for clients and colleagues.
- Establish and communicate a compelling product vision that aligns client needs, commercial objectives, regulatory obligations and enterprise technology strategies.
- Develop and maintain a multi-year strategic roadmap that balances business priorities, regulatory requirements, technical dependencies and client value.
- Drive deep understanding of client, colleague and business needs through research, data insights and stakeholder engagement.
- Champion human-centred design principles to create intuitive, engaging and accessible reporting experiences.
- Define and monitor product OKRs and performance measures, ensuring strategic objectives are translated into measurable outcomes.
- Work as a product leader in an integrated cross functional agile organisation to successfully deliver strategic capabilities.
- Translate complex business requirements into clear product outcomes and delivery objectives.
- Ensure reporting capabilities are aligned with broader enterprise digital, data and technology strategies.
- Leverage emerging technologies, including AI and GenAI, where appropriate, to improve reporting production, personalisation, insight generation and client self-service experiences.
- Ensure reporting solutions comply with legal, regulatory, conduct and risk requirements across relevant jurisdictions.
- Partner closely with Compliance, Legal, Risk and Control functions to ensure regulatory obligations are understood and reflected within the product roadmap.
- Foster a strong culture of governance and control, ensuring appropriate processes and oversight mechanisms are maintained.
- Escalate risks, issues and breaches of policy appropriately and in a timely manner.
- Provide expert advice and thought leadership to senior management and executive stakeholders.
- Build strong relationships across business and technology functions to drive alignment and effective decision making.
- Act as a recognised subject matter expert for Client Reporting within the organisation.
- Coach and develop less experienced product managers and specialists, helping to build future organisational capability.
- Negotiate and influence at senior levels both internally and externally to achieve successful outcomes.
Purpose of the role
To drive innovation, meet customer needs, and ensure the bank's long-term success and competitive edge.
Accountabilities
- Execution of market research to understand customer needs, pain points, and emerging trends to support the analysis of profitability, market size and positioning for new products compared to existing offerings, and to identify opportunities for diversification to gain a competitive advantage.
- Collaboration with stakeholders across departments and teams including marketing, sales, technology, engineers, designers etc to generate innovative and feasible product ideas and porotypes for testing aligned with customer needs and strategic goals.
- Development of concepts and specifications which define features, functionalities, target market, user interface, technical specifications and potential revenue models of new products.
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
- Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product before launch.
- Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
- Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction, and revenue generation to assess the product's performance against set goals.
Director Expectations
- To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
- They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
- Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
- Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
- Escalates breaches of policies / procedure appropriately.
- Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
- Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
- Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
- Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
- Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
- Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
- Negotiate with and influence stakeholders at a senior level both internally and externally.
- Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
- Mandated as a spokesperson for the function and business division.
All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
