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Lead - Reverse Logistics

On AG -
Zürich, ZH

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
Logistik
Lagerverwaltungssystem
Englisch
Microsoft Dynamics 365
Master
Bachelor
Erfahrung in der IT
Führungserfahrung
Kommunikationsfähigkeit
Verhandlungsgeschick

Vollständige Stellenbeschreibung

Location: Zurich

Supply Chain

In short

The Lead Global Reverse Logistics role, within the Global Distribution & Logistics team, is strategically responsible for the vision, optimization, and standardization of the return process flow across all channels: Direct-to-Consumer (DTC), Retail, and Business-to-Business (B2B). This critical role involves overseeing the entire global return lifecycle from customers back to the fulfillment network while independently driving key strategic streams of the circular Cyclon initiative. You will architect global standards and SOPs, leading the integration of On’s 3PL-managed fulfillment network with return centers and dedicated Cyclon 2.0 partners. This position reports to the Head of Warehouse Operations on the Global Supply Chain team and focuses on developing team capabilities to manage highly complex, cross-regional projects with diverse stakeholders.

Your Mission

Strategic Global Flow Design & Optimization: Own the design, overarching strategy, and continuous enhancement of global reverse logistics operational flows. Synthesize regional insights and market trends to drive macro-level systemic improvements.
Process Standardization & Innovation: Formulate and mandate global operational standards to ensure highly efficient and consistent return processes across all global 3PL partners, positioning reverse logistics as a competitive advantage.
Global Implementation Leadership: Architect, prioritize, and drive the execution of comprehensive implementation roadmaps. Oversee the creation of global Standard Operating Procedures (SOPs), ensuring effective change management and multi-regional alignment.
Strategic Stakeholder Management & Influence: Lead communication and partnership frameworks with high-level internal and external global stakeholders. Define complex project scopes, negotiate requirements, and align diverse steering committees on key strategic solutions.
End-to-End Program Management: Direct and execute high-scale, cross-functional implementations and circular economy initiatives. Establish rigorous tracking metrics and detailed program roadmaps to report long-term strategic results to executive leadership.

Your story

Bachelor's degree in Business Administration, Logistics, Supply Chain & Operations Management, or a related field (Master's degree preferred).
Minimum of 8–10+ years of progressive, hands-on experience in implementing, scaling, and leading global operational supply chain processes, with a deeply established expertise in reverse logistics, circularity, and post-consumer product lifecycles.
Proven leadership track record in operational process design, steering multi-million dollar initiatives, and successfully driving alignment across highly diverse global stakeholder groups.
Extensive experience in strategic 3PL management, including global vendor selection, complex commercial onboarding, contractual governance, and long-term performance optimization.
Exceptional communication, negotiation, and advisory skills, with a demonstrated ability to build deep cross-functional relationships, manage high ambiguity, and guide cross-regional teams.
Advanced proficiency with Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS), with specific experience in Microsoft Dynamics 365 (D365) preferred.
Proficient English language skills. Other languages are a plus.

About the Team

Our Global Distribution & Logistics team is the backbone of On's Supply Chain on a clear mission to build the most advanced fulfillment network in the industry. We are a data-driven, action-oriented group that thrives on collaboration and challenges the status quo. We work across continents and functions, partnering with the best 3PLs in the world to deliver excellence and build a resilient, innovative, and world-class supply chain.

Zürich

Just by the banks of the Limmat you’ll find our largest global hub in Zürich West – On Labs – where you can hike up 12 floors through our custom-built spiral trail.

Förrlibuckstrasse 190,
8005
Switzerland

Location

Hannes

Head of Integrated Business Planning

The great thing about our Supply Chain at On is our adaptable, agile structure. We’re a passionate team constantly looking for originality, pushing the status quo to keep up with On's growth and strong focus on sustainability.

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Build the better you

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

Step One

It starts with you...

You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. If you're a good fit to the role, a recruiter will follow up with you directly. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

Step Two

Interview with a recruiter

What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

Step Three

Interview with a hiring manager

Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

Step Four

The Case Study

What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

Step Five

The Experience Day

Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

Step Six

The Result

Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Jetzt bewerben

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Weitere Job-Standorte erkunden

Supply Chain

In short

Your Mission

Your story

About the Team

Zürich

Hannes

What we offer

What to expect

Step One

It starts with you...

Step Two

Interview with a recruiter

Step Three

Interview with a hiring manager

Step Four

The Case Study

Step Five

The Experience Day

Step Six

The Result