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Customer Service Specialist, fixed-term, 9-month contract

SKAN AG -
Allschwil, BL

Jetzt bewerben

Details zur Stelle

Befristet
vor 4 Tagen

Leistungen

Zusätzliche Ferientage
Eltern-/Erziehungsurlaub

Qualifikationen

Französisch
Kundendienst
SAP
Salesforce
Englisch
Microsoft Office
Verträge
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Founded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organization have made SKAN a market leader and a key partner to industry and research laboratories.

Overview

Our Pure Solutions division is the market leader in Switzerland for laboratory workspace solutions and clean air services. To strengthen our four-person Customer Service team, we are looking for an experienced Customer Service Specialist (Inside Sales). This is a fixed-term maternity/leave replacement position with a planned start date of October 1, 2026, or November 1, 2026, for a duration of nine months. As the central point of contact within the department, you will play a key role in ensuring outstanding customer service through professional order management and close collaboration with internal teams. If you enjoy working in a dynamic environment and are a true team player, we look forward to hearing from you.

Responsibilities

Respond to customer inquiries in a timely and professional manner
Prepare quotations, process customer orders, and manage invoicing
Coordinate communication between customers, the Service Department, and Product Management (Particle Counters)
Prepare and administer service agreements
Review service technicians' reports and process related invoices

Hardskills

Commercial/business training or equivalent education with solid technical understanding
Several years of experience in customer order processing or order management
Strong SAP experience, particularly with the Service module (service orders, customer orders, contracts, and billing/DP90)
Proficiency in Microsoft Office and Salesforce
Fluent German and good English language skills, French is an asset

Softskills

Strong team-oriented mindset
Customer-focused with a passion for sales support and delivering excellent service
Open, approachable, and effective communicator
Ability to think cross-functionally and take initiative
Self-motivated with a high degree of ownership and independence

We offer you

An open and collaborative corporate culture
Freedom to contribute and develop ideas
Opportunities to participate in sports and social activities
Professional development and continuous learning opportunities, especially at our SKAN Academy
Comprehensive and career-focused onboarding
Quick decision-making paths and flat hierarchies
Transparent and open communication
5 weeks of vacation, with the option to take additional leave

Additional information

We look forward to receiving your complete application documents (CV, diplomas and employment references) via our career page.
For this position, we are focusing on direct applications and are not working with external agencies. Any dossiers submitted by agencies will not be processed.

For questions please contact Viviane Braxton.

Jetzt bewerben

Erweiterte Suche

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