20 beste Stellen als service delivery manager in switzerland – aktuell auf Personalsuche

L3 Service Delivery Manager (m/w/d) – Winterthur Area
NTT DATA —Opfikon, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- PMP
- Erfahrung in der IT
SERVICE DELIVERY MANAGER
Eviden —Zürich, ZH
- Management-Erfahrung
- Englisch
- Erfahrung in der IT
8 Tage
Delivery Project Manager
Blockstream —Zürich, ZH
- 100%
- Management-Erfahrung
- PMP
- Englisch
Direkt bewerben
Senior Project Manager Delivery
Blockstream —Genf, GE
- 100%
- Management-Erfahrung
- PMP
- Englisch
Direkt bewerben
Senior Project Manager, Delivery
Blockstream —Zürich, ZH
- 100%
- Management-Erfahrung
- PMP
- Englisch
Direkt bewerben
Service Delivery Manager 80-100%
Ansam Group —Le Vaud, VD
- Teilzeit
- Hybrides Arbeiten
- Englisch
- Homeoffice-Möglichkeit
International Mobility Manager
Holcim —Zug, ZG
- Spanisch
- Englisch
- Analysefähigkeit
- Eltern-/Erziehungsurlaub
- Empfehlungsprogramm
Associate Project Manager
Thermo Fisher Scientific —Allschwil, BL
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Group Operations Manager - Service Delivery Management
HCLTech —Zürich, ZH
- PMP
- Führungserfahrung
Delivery Team Lead
The Global Fund —Genf, GE
- 100%
- Oracle
- Management-Erfahrung
- Salesforce
8 Tage
L3 Operations Manager (m/w/d) – Winterthur Area
NTT DATA —Opfikon, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- PMP
- Erfahrung in der IT
Project Manager
Blockstream —Zürich, ZH
- 100%
- Englisch
- Erfahrung Im Sekretariat
- Projektmanagement
Direkt bewerben
INTERNATIONAL CRM MANAGER (M/W)
Omega Ltd. —Biel/Bienne, BE
- Teilzeit
- CRM-Software
- Kundendienst
- Englisch
Senior Manager Customer Care Operations
Tandem Diabetes Care —Home Office
- 100%
- Homeoffice
- Management-Erfahrung
- Kundendienst
- Salesforce
Direkt bewerben
3 Tage
Partner Manager
ServiceNow —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Kommunikationsfähigkeit
Direkt bewerben
5 Tage
Digital Project Manager / Delivery Manager (m/w/d) 50-100%
Farner Consulting AG —Zürich, ZH
- Homeoffice
- Englisch
AI Solutions & Delivery Manager
IMD —Lausanne, VD
- Management-Erfahrung
- Englisch
- Master
Principal Delivery Manager
Zühlke —Schlieren, ZH
- 100%
- Microsoft Excel
- Englisch
- Master
- Erfolgsbeteiligung
- Homeoffice-Möglichkeit
10 Tage
Administrative Assistant (SY-AR-2026-167-LD)
CERN —Genf, GE
- Ab CHF 5’929 pro Monat
- 100%
- Hybrides Arbeiten
- Microsoft Excel
- Englisch
- Forschungserfahrung
Direkt bewerben
Regional Demand Planning Manager
ABB Installációs Készülékek Kft. —Uster, ZH
- 100%
- Englisch
- Master
- Analysefähigkeit
Direkt bewerben
8 Tage

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L3 Service Delivery Manager (m/w/d) – Winterthur Area

NTT DATA -
Opfikon, ZH

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%

Qualifikationen

Management-Erfahrung
PMP
Erfahrung in der IT
Führungserfahrung
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

We are seeking an experienced L3 Service Delivery Manager to own end-to-end service delivery across a complex managed infrastructure environment. The role is responsible for ensuring operational performance, service quality, and customer satisfaction through effective governance, SLA/OLA management, stakeholder engagement, risk management, and delivery assurance. As the primary customer-facing delivery lead, you will ensure service commitments are met, escalations are managed proactively, and service outcomes are communicated clearly and professionally.

Key Responsibilities:

Own end-to-end service delivery across the full SCOS operations scope.
Monitor and manage SLA and OLA performance, ensuring contractual commitments are consistently achieved.
Lead customer communication, service reviews, governance forums, and stakeholder meetings.
Manage service risks, dependencies, escalations, and improvement initiatives.
Oversee service reporting, KPI tracking, trend analysis, and performance reviews.
Act as the primary escalation point for service delivery issues and customer concerns.
Coordinate operational, technical, and vendor teams to ensure seamless service execution.
Drive continual service improvement and ensure alignment with customer expectations and business objectives.
Maintain governance frameworks, documentation, and delivery management best practices.

Required Qualifications:

Proven experience in Service Delivery Management, Managed Services, or IT Operations leadership roles.
Strong knowledge of IT Service Management (ITSM) principles, governance, and service performance management.
Experience managing customer relationships, executive stakeholder communication, and service reporting.
Demonstrated ability to manage complex service environments, risks, and escalations.
Strong leadership, organizational, communication, and presentation skills.
Ability to balance operational priorities with strategic customer and business objectives.

Preferred Certifications:

ITIL® 4 Strategic Leader and/or ITIL® 4 Managing Professional
SIAM Professional
ISO/IEC 20000 Lead Implementer or Lead Auditor
PMP (Project Management Professional) or PRINCE2 Practitioner
Additional Security, Network, Storage, or Compute infrastructure certifications are advantageous

Language Requirement:

German language proficiency at minimum B2 level is mandatory.
The role requires the ability to participate in service reviews, governance forums, incident coordination, change-related discussions, escalation management, and day-to-day communication with German-speaking stakeholders, customer teams, operational contacts, and site personnel.

Citizenship Requirement:

Applicants must hold Swiss citizenship.

Location:

Winterthur area, Switzerland
Candidates should be based in, or regularly available within the Winterthur region to support customer engagement, operational alignment, coordination with onsite and remote-hands teams, and participation in governance, escalation, service review, and stakeholder meetings as required.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Jetzt bewerben

Erweiterte Suche

service delivery manager Jobs in switzerland

L3 Service Delivery Manager (m/w/d) – Winterthur Area

SERVICE DELIVERY MANAGER

Delivery Project Manager

Senior Project Manager Delivery

Senior Project Manager, Delivery

Service Delivery Manager 80-100%

International Mobility Manager

Associate Project Manager

Group Operations Manager - Service Delivery Management

Delivery Team Lead

L3 Operations Manager (m/w/d) – Winterthur Area

Project Manager

INTERNATIONAL CRM MANAGER (M/W)

Senior Manager Customer Care Operations

Partner Manager

Digital Project Manager / Delivery Manager (m/w/d) 50-100%

AI Solutions & Delivery Manager

Principal Delivery Manager

Administrative Assistant (SY-AR-2026-167-LD)

Regional Demand Planning Manager

Ich möchte aktuelle Job-E-Mails für Stellen als service delivery manager in switzerland erhalten

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