20 beste Stellen als market access in zürich, zh – aktuell auf Personalsuche

Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
Senior Director, Market Access Europe
Genmab —Zug, ZG
- CHF 208’000 - CHF 312’000 pro Jahr
- 100%
- Management-Erfahrung
- Englisch
- Master
- Bezahlte Ferien
Market Development Representative (m/f/d)
Red Hat, Inc. —Zürich, ZH
- 100%
- Englisch
- Erfahrung in der IT
- Linux
Client Solutions Professional, Private Wealth (Europe)
Partners Group —Baar, ZG
- Microsoft Powerpoint
- Spanisch
- Microsoft Excel
Workplace Specialist
Mettler Toledo —Nänikon, ZH
- Englisch
- Windows
- Microsoft Office
- Kostenloser Parkplatz
- Mitarbeiterrabatt
Global Product Manager Housings & Accessories
Mettler Toledo —Urdorf, ZH
- Englisch
- Bachelor
- Erfahrung mit Netzwerken
- Kostenloser Parkplatz
- Mitarbeiterrabatt
Junior Risk Manager
Partners Group —Baar, ZG
- Microsoft Excel
- Englisch
- SQL
Investment Associate - RISE Fund (100% Remote)
Tether Operations Limited —Zürich, ZH
- 100%
- Homeoffice
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
OTC Trader
IMC —Zug, ZG
- Wochenendarbeit
- Datenanalyse
- Scripting
- Python
LabX Product Manager
Mettler Toledo —Nänikon, ZH
- Englisch
- Master
- Erfahrung mit Netzwerken
- Kostenloser Parkplatz
- Mitarbeiterrabatt
Checkport Schweiz AG: Market Development & Sales Manager - Matchbox Solutions (M/F/D)
Swissport International Ltd. —Zürich, ZH
- 100%
- Englisch
- Bachelor
- Erfahrung in der IT
8 Tage
Global Brand Manager (skincare product development a must)
La Prairie Group —Zürich, ZH
- 100%
- Management-Erfahrung
- Englisch
- Kommunikationsfähigkeit
- Homeoffice-Möglichkeit
- Empfehlungsprogramm
Senior Assistant/ 6-month contract
Partners Group —Baar, ZG
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
9 Tage
People & Culture Specialist, Swiss Market & Owned Retail (m/f/d) 100%
Specialized —Hünenberg, ZG
- 100%
- Arbeitsrecht
- Englisch
- Microsoft Office
Senior Product and Reporting Specialist - Client Content Evergreens
Partners Group —Baar, ZG
- Microsoft Excel
- Englisch
- SQL
Account Executive, LE/GE, GTS
Gartner —Zürich, ZH
- 100%
- Vertrieb
- Analysefähigkeit
- Bachelor
- Bezahlte Ferien
8 Tage
Innovation Process Engineer Thermal
Holcim —Zug, ZG
- Englisch
- Master
- Bachelor
- Eltern-/Erziehungsurlaub
- Empfehlungsprogramm
Structurer
Leonteq AG —Zürich, ZH
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
AI Engineer
Partners Group —Baar, ZG
- Master
- AWS
- Bachelor
FP&A Analyst
Partners Group —Baar, ZG
- Microsoft Excel
- Master
- Analysefähigkeit
10 Tage

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Customer Care Specialist (CH & EU), Zug (CH)

Cryptonow
Zug, ZG

Direkt bewerben

Details zur Stelle

100% | Pensum: 90-100%
CHF 65’000 - CHF 80’000 pro Jahr

Qualifikationen

Französisch
Englisch
Zendesk
Kundensupport
Italienisch
Kommunikationsfähigkeit
Deutsch
Verhandlungsgeschick

Vollständige Stellenbeschreibung

About Us:

Cryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria, Switzerland, and the broader European market. Established in 2017, the company is dedicated to simplifying access to crypto-assets through secure, compliant, and user-friendly products and solutions.
The company's product portfolio includes the unique Cryptonow Brokerage Platform and the widely recognized Cryptonow Crypto Gift Cards-offerings that have established new benchmarks in accessibility and ease of use for crypto-asset transactions.
Cryptonow envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto-assets and embed them as a trusted, regulated, and seamless part of everyday financial life.
Cryptonow Austria operates as a financial institute and is currently in active licensing proceedings overseen by the FMA (Financial Market Authority), ensuring compliance with the highest EU regulatory standards. The company maintains strict compliance standards to safeguard client interests, ensure operational integrity, and uphold the highest levels of financial governance.

Role Overview:

At Cryptonow, we make crypto simple and accessible - for everyone.
As we continue to expand our Customer Care operations across Switzerland and the EU, we are looking for a Customer Care Specialist with strong communication skills, a service-oriented mindset, and the ability to support customers across multiple markets and languages.
This is not a "read-the-script" role. You will actively contribute to how we support our customers - from individual gift card users to crypto investors - across CH and EU markets. You will work closely with internal teams such as Product, Compliance, Operations, and Engineering, handle complex customer cases, and help improve service processes and documentation.
Work location: Vienna (AT) or Zug (CH)

Key Responsibilities:

Provide high-quality Customer Care via email, live chat, and phone for customers in Switzerland and the EU
Support customers with topics such as onboarding and account verification, crypto transactions and brokerage-related questions, and gift card usage and activation
Handle complex or escalated customer inquiries and collaborate closely with Compliance, Product, Operations, and Tech teams
Document customer interactions and processes using modern ticketing tools (e.g. Intercom)
Contribute to improving Help Center content, internal documentation, and AI chatbot training
Identify recurring customer issues and help improve support flows, tooling, and automation
Represent the voice of the customer and proactively share insights and feedback with internal stakeholders

Qualifications:

3+ years of experience in Customer Care, Customer Support, or Customer Operations, ideally in fintech, e-commerce, retail, or a regulated environment
Excellent written and spoken communication skills in English
Very good to negotiation-level German skills
Additionally, one of the following is required: French or Italian: fluent
Strong written and verbal communication skills with a high level of empathy
Experience working with support platforms such as Intercom, Zendesk, or similar tools
Strong problem-solving skills and the ability to explain complex topics clearly and calmly
Comfortable handling sensitive topics such as compliance, verification, or customer complaints
Ability to work independently in a fast-paced, international environment

What We Offer:

A key role in one of Europe's most exciting crypto fintechs - with real impact from day one
The opportunity to shape the future of our support operations, including the use of AI and automation tools
Competitive salary package with room to grow as we scale across Europe
The opportunity to work with innovative products in the exciting field of crypto and financial services.
A collaborative and dynamic work environment.
Opportunities for professional growth and development.
Access to industry-leading customer support software tools to support your work.

Salary:

The final annual salary will be determined based on the candidate's experience and qualifications.

If you are a dedicated customer support professional and are excited about the opportunity to support our team, we would love to hear from you. Join us on our journey to reshape the future of financial services in Europe.

We kindly note that applications must meet the stated requirements to be considered.

Direkt bewerben

Erweiterte Suche

market access Jobs in zürich, zh

Customer Care Specialist (CH & EU), Zug (CH)

Senior Director, Market Access Europe

Market Development Representative (m/f/d)

Client Solutions Professional, Private Wealth (Europe)

Workplace Specialist

Global Product Manager Housings & Accessories

Junior Risk Manager

Investment Associate - RISE Fund (100% Remote)

OTC Trader

LabX Product Manager

Checkport Schweiz AG: Market Development & Sales Manager - Matchbox Solutions (M/F/D)

Global Brand Manager (skincare product development a must)

Senior Assistant/ 6-month contract

People & Culture Specialist, Swiss Market & Owned Retail (m/f/d) 100%

Senior Product and Reporting Specialist - Client Content Evergreens

Account Executive, LE/GE, GTS

Innovation Process Engineer Thermal

Structurer

AI Engineer

FP&A Analyst

Ich möchte aktuelle Job-E-Mails für Stellen als market access in zürich, zh erhalten

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