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Administrative Support & Call Center Agent

Nestlé -
Vevey, VD

Jetzt bewerben

Details zur Stelle

Festanstellung | Teilzeit | 100%
vor 3 Tagen

Leistungen

Mitarbeiterrabatt
Unterkunft
Pensionskasse

Qualifikationen

Microsoft Word
Französisch
Microsoft Excel
Kundendienst
SAP
Englisch
Microsoft Office
Recruiting
ServiceNow
Deutsch

Vollständige Stellenbeschreibung

Location: Vevey, Switzerland

Company: Nestlé Enterprise S.A.

Work model: 50% to 100% activity rate, on-site
Contract type: Permanent contract

Preferred start date: As soon as possible

Be a force for good and grow through experiences that push you further.

As an Administrative Support & Call Center Agent, you will provide reliable telephone coverage and high-quality administrative support to customers across Nestlé Group entities. This varied role offers the opportunity to manage a broad range of activities, interact regularly with internal and external stakeholders, and help ensure seamless behind-the-scenes operations in a dynamic, fast-paced environment and making an impact at scale.

How you will make an impact as an Administrative Support & Call Center Agent

Telephone support and customer service:

Provide telephone coverage, answer internal and external calls, and direct callers to the appropriate services
Use telecommunication and IT tools to manage calls and monitor statistics
Handle requests and sensitive situations with discretion, composure, and a solution-oriented approach

Administrative and operational support:

Manage office supplies, stock levels and orders, as well as various correspondence and administrative support requests
Process emails, contact internal and external customers, and ensure administrative follow-up
Create and follow up tickets in the support platform
Update office information in the system, as well as distribution lists, contacts, and standard routines
Export and analyse data and keep schedules up to date in Excel
Apply Nestlé excellence standards, update routines, and contribute to the continuous improvement of the service

What will make you successful

Experience in versatile administrative support, telephone reception, and customer service roles; experience in a similar environment is an advantage
Excellent spoken and written French, English, and German, with all three languages being essential; Swiss German is an advantage
Good command of Microsoft Office (Word, Excel, or similar), and confidence using and learning digital telecommunications tools such as Microsoft Teams; knowledge of Nimbus, ServiceNow, or SAP is an advantage
Versatility and the ability to manage several requests and priorities simultaneously with accuracy
Discretion, reliability, flexibility regarding working hours, and excellent stress management
Strong customer and service orientation, clear communication, and a decidedly solution-oriented approach
Team spirit, initiative, openness to change, and adaptability in an evolving environment

At Nestlé, we care about our people.

Our benefits are designed to support your development and well-being, helping you thrive both at work and in your personal life:

Paid leave beyond statutory requirements
Attractive employer contribution to your pension plan
Performance-related bonus
Learning and development opportunities to build your skills
Attractive employee discounts on everyday products and services

What to expect in our recruitment process

We are committed to providing an inclusive and respectful recruitment experience and are happy to arrange reasonable accommodations where needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern facilities and procedures that ensure a safe environment for everyone.

The recruitment process typically includes a video interview with Talent Acquisition, an interview with the team, final interviews, and then an offer. We review applications as they are received and close the position once a strong shortlist of relevant candidates has been identified, so we encourage you to apply promptly. All information will be treated confidentially.

Ready to grow with us?

Apply now and grow through experiences that will take you further.

Jetzt bewerben

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