Our client is a Swiss technology company developing advanced industrial instruments for real-time environmental and microbial monitoring. Leveraging advanced bio-fluorescence solutions, their systems are used in highly regulated industries such as pharmaceutical, where precision and traceability are critical.
We are seeking a Field Applications Engineer to act as a key technical partner to customers, ensuring the successful deployment and performance of advanced monitoring systems in real-world environments. This position offers a dynamic blend of hands-on engineering, customer interaction, and problem-solving, with significant exposure to international projects.
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Serve as the main technical point of contact for customers during system deployment and operation
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Support the transition of innovative technology from development into field application
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Work closely with customers to ensure optimal system performance and data reliability
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Travel: support installations, testing, and customer engagement
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Take ownership of both technical execution and customer success in the field
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Plan and conduct on-site trials, including system setup, testing, and data collection across varied environments
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Deliver onboarding and training sessions, guiding users through hardware, software, and data interpretation
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Provide advanced troubleshooting and technical support, resolving complex hardware and software challenges
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Act as a liaison between customers and internal R&D teams, sharing insights to support product improvement
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Ensure compliance with industry standards and adherence to established procedures and documentation practices
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Perform routine maintenance, calibration, and system checks to maintain long-term performance and accuracy
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Independently manage travel arrangements, reporting, and coordination for field activities
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We are looking for a technically skilled and customer-oriented professional who thrives in hands-on environments
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Degree or higher education in a technical or engineering field
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Minimum 3 years of experience in field service or applications engineering, ideally within optical, analytical, or sensing technologies
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Strong troubleshooting capabilities across mechanical and electronic systems
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Ability to interpret and communicate complex data in a clear and meaningful way
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Experience preparing detailed technical documentation and service reports
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Knowledge of airflow systems, pneumatics, or similar technical domains is an advantage
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Familiarity with regulated environments and structured operational procedures
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Independent, proactive mindset with the ability to manage tasks autonomously in the field
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Strong communication and training skills, with a collaborative and solution-oriented approach
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Fluency in English and French; German is a plus
