About the Role:
PTS Gadget Trading & Consumer Electronics Solutions AG is seeking a highly experienced and technology-driven Senior E-Commerce Operations Manager to oversee online retail operations, digital sales performance, and consumer electronics distribution strategies in Zurich, Switzerland. This role focuses on optimizing e-commerce workflows, enhancing customer experience, and driving operational efficiency across digital retail and consumer technology environments.
Key Responsibilities:
- E-Commerce Operations Leadership: Oversee daily e-commerce operations, online retail workflows, and digital marketplace performance initiatives
- Online Sales & Platform Management: Manage e-commerce platforms, product listings, digital storefronts, and online customer engagement systems
- Consumer Electronics Operations: Coordinate inventory management, product fulfillment, logistics operations, and electronics distribution processes
- Digital Sales Strategy Development: Implement growth strategies, conversion optimization initiatives, and online revenue expansion programs
- Customer Experience Management: Enhance customer service operations, order processing efficiency, and post-sales support systems
- Vendor & Supply Chain Coordination: Collaborate with suppliers, logistics providers, technology vendors, and marketplace partners
- Performance Monitoring & Analytics: Track KPIs, sales performance metrics, website analytics, fulfillment efficiency, and operational benchmarks
- Compliance & Operational Oversight: Ensure adherence to Swiss consumer protection regulations, e-commerce policies, and operational governance standards
- Team Leadership: Lead e-commerce specialists, digital sales coordinators, logistics personnel, customer support teams, and operations staff
What We Are Looking For:
- Experience: Senior-level experience in e-commerce operations management, digital retail leadership, or consumer electronics business operations
- Skills: Strong operational leadership, online sales management, and digital commerce strategy expertise
- Education: Degree in Business Administration, E-Commerce, Marketing, Supply Chain Management, or related field
- Industry Knowledge: Experience in online retail operations, consumer electronics distribution, digital marketplaces, and fulfillment systems
- Leadership: Ability to manage multidisciplinary retail operations teams and large-scale e-commerce environments
Why Join Us:
- Digital Retail Exposure: Work within Switzerland’s fast-growing e-commerce and consumer electronics market
- Leadership Opportunity: Lead strategic online retail operations and digital commerce initiatives
- Career Growth: Opportunities for advancement into E-Commerce Director or Digital Retail Executive roles
- Innovative Environment: Contribute to scalable digital retail systems and customer-focused commerce solutions
Pay: CHF10’500.00 - CHF15’500.00 per month
Benefits:
- Company events
- Free or subsidised travel
- Professional development assistance
- Referral program
- Wellness program
Work Location: In person
