Job Title: Customer Service Account Coordinator - I
Location: Basel office (EMEA HQ)
Are you a dynamic and innovative Customer Service professional looking to make a significant impact in the EMEA region? We are seeking a Customer Service Account Coordinator to join our team in Basel!
Job Objectives: Including but not limited to:
- Act as main point of contact for Regional Sales Managers and customers requesting relevant sales information and support.
- Handle incoming and outgoing communications with customers via phone and email in a swift and effective way.
- Manage the CRM tool (Salesforce) to ensure accurate recording of customer account data.
- Provide for available or alternative models a pro forma, sales and freight quotations, process customer orders, submit Order Confirmations, provide POD’s and issue (Customs) invoices for shipped goods for Regional Sales Managers and customers.
- Review stock and availability for Purchase Orders / Forecasts and communicate availability to Customers & Key Contacts.
- Release purchased equipment from EU / UK warehouses and coordinate with 3PL’s.
- Upload completed orders into True’s system (Vasion).
- Establish and maintain a good working relationship with customer accounts and Regional Sales Managers as well as local Warehouse Staff, 3PL Partners, Marketing Department, US accounting and EMEA/UK Technical Team.
- Complaint handling & Trouble shoot and provide solutions for unsuccessful deliveries, transport damages, warranty issue & credit department, together with the key contacts for this role.
- Follow up on delinquent report on unpaid invoices as well as supporting US accounting team with remittances.
- Other duties as required.
Key Contacts for the Role
True
- Senior Management team for EMEA & UK
- Sales Managers EMEA, APAC & UK
- Technical Service Managers EMEA & UK
- Customer service & Office representatives in EMEA, UK & US
External
- Warehouses across EMEA / UK
- Freight forwarder and carriers (3PL)
- End customers, dealers and wholesalers.
Core Competences
- Professional, friendly & personal communication skills (both verbally and in writing).
- Service orientated with high customer service focus.
- Well-developed organizational and planning skills.
- Great attention to details.
- Initiative driven & service minded.
- Reliable and honest.
- Stress tolerant.
Education
Minimum – High School diploma
Language skills
- English Fluent
- Spanish Fluent
- French Fluent
- Additional languages Big +
Travel requirements
- 10 % travel to connect with Clients for face-to-face meetings, participating in Trade Shows & attending Meetings as required.
Join our Customer Service team and help us elevate our brand across EMEA! Apply today to make your mark as a Customer Service Account Coordinator at True.
About us:
For nearly 80 years, True has been the industry’s most trusted name in commercial refrigeration in kitchens all around the world. The name “True” sums up everything we represent: maintaining the highest standards of design and manufacturing and a passion for ensuring proper food holding temperatures in the most rigorous foodservice environments.
True Refrigeration – your partner for responsible commercial refrigeration.
https://truerefrigeration.ch
Job Type: 100%
Benefits:
- Company events
- Company pension
- Work from home
Ability to commute/relocate:
- 4058 Basel, BS: Reliably commute or planning to relocate before starting work (Required)
Language:
- Spanish (Required)
- English (Required)
License/Certification:
- Driver's Licence Class B (Preferred)
Work Location: In person
