Job Summary
We are seeking two experienced Last-Mile Operations Managers to oversee daily delivery operations in a fast-paced logistics environment. This role is focused on execution, leadership, problem-solving, and operational excellence. The ideal candidate will have experience managing last-mile delivery operations, leading dispatch teams, analyzing performance metrics, and ensuring customer service and delivery goals are consistently achieved.
Amazon logistics experience is strongly preferred.
Key Responsibilities
- Oversee and manage daily last-mile delivery operations.
- Lead and support dispatch teams to ensure efficient route execution and delivery performance.
- Monitor operational KPIs, productivity, and service quality.
- Analyze operational data and implement process improvements.
- Resolve delivery and operational issues in a timely manner.
- Ensure compliance with safety standards and company procedures.
- Collaborate with drivers, dispatchers, and leadership teams to achieve performance goals.
- Drive continuous improvement initiatives to increase efficiency and customer satisfaction.
Qualifications
- Bachelor's degree or equivalent work experience.
- Minimum of 2 years of last-mile logistics or delivery operations management experience.
- Strong leadership, communication, and problem-solving skills.
- Experience managing teams in a fast-paced logistics environment.
- Proficiency in operational reporting, KPI tracking, and data analysis.
- Advanced Microsoft Excel skills.
- Ability to work flexible schedules, including evenings and weekends as needed.
- Amazon DSP, Amazon Logistics, or other last-mile delivery experience preferred.
Employment Type
Contract 1099
Preferred Experience
- Last-mile delivery operations
- Dispatch management
- Transportation and logistics
- Team leadership and performance management
- Process improvement and operational excellence
Pay: From CHF5.00 per hour
Work Location: Remote
