We’re looking for a support consultant to join our Wrocław team. You should understand customer service processes, feel comfortable with technical topics and tools, and ideally have experience as a supporter. To effectively support our cloud solutions, it’s essential to be curious, hands-on, and open to learning cloud technologies such as SAP BTP. If that sounds like you, we’d love to hear from you!
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Gaining a functional understanding of applications (including system landscape, process flows and integrations)
- Deployment & support of cloud solutions developed by proaxia
- Exploring the issues and diagnosing the problems
- Regular application monitoring, data analysis and reporting
- Creating solutions for clients’ needs
2nd and 3rd Level Support for our clients across different countries
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Your daily routine will include working with our cloud-based customer service solutions integrated with SAP, overcoming obstacles, collaborating with our consulting, solution and development teams, and supporting clients in resolving various incidents.
- Opportunity to build unique skills and gain hands-on experience in the SAP ecosystem
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Challenging and interesting work in an international environment - You will be working with industry experts
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Learning on the go–no pressure to know everything up front; we’ll help you ramp up
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Hybrid workplace (Wrocław)
- Development opportunities in a growing company
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Life insurance & private medical care
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Possibility to attend dedicated language course
- MyBenefit cafeteria platform
Beyond daily tasks, you'll be part of a collaborative team that shares knowledge and tackles challenges together — and of course, you're invited to our team events, office parties, and trips.
- Business background and not afraid to get hands-on with technical stuff
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Understanding of service processes (e.g. case management, service orders, field service, spare parts, installed base and equipment management), regardless of the system used
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Eager to explore and learn new systems and workflows
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Ability to understand web technologies (e.g. HTTP, Cloud Foundry, REST / ODATA, SAP Fiori / UI5, etc.) and to use tools like Chrome DevTools when needed
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Open mind and focus on excellent customer service
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Solid soft skills: open to learning, communicative, proactive, comfortable asking questions, and able to collaborate effectively with consulting, development teams and clients
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Accuracy and attention to details
- Fluent in Polish and English, spoken and written
- Communicative German
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Knowledge/ experience in IT
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Willing to cooperate, put business language into technical language & develop solutions with the clients
- Experience with any of SAP systems is an additional asset
Did we catch your interest?
We're looking forward to seeing your application.
Please find more information about proaxia at: www.proaxia-consulting.com
