Our client, an international company based in Geneva, is looking for an IT Support / Infrastructure Engineer to strengthen its local IT team.
In a dynamic and collaborative environment, you will act as a key point of contact for end users while actively contributing to infrastructure support and local IT projects.
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Provide onsite IT support to end users (hardware, software, collaboration tools, mobility, meeting room technologies, etc.)
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Manage and resolve Level 1 and Level 2 technical incidents
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Participate in the deployment and follow-up of local and global IT projects
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Support users in the adoption of digital tools and deliver user training when required
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Ensure an excellent user experience and maintain a high level of service quality
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Collaborate with global IT teams and external vendors
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Support the management and maintenance of IT equipment and infrastructure
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Contribute to quality, compliance, and internal IT procedures
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Participate in continuous improvement initiatives for IT services and processes
Profile Required
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Degree in Computer Science, Information Technology, or equivalent experience
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Minimum 2 to 3 years of experience in IT support and/or infrastructure roles
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Hands-on experience providing end-user support in a professional environment
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Good knowledge of Microsoft environments (Office 365, Outlook, Teams, Windows)
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Familiarity with infrastructure technologies including desktops, mobility, networking, and conferencing solutions
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Initial experience or strong interest in IT projects and user enablement/training
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Knowledge of ITIL or IT support best practices is a plus
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Experience working in a regulated environment is considered an advantage
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Fluent French / Professional English is mandatory
#LI-Hybrid
