Description
As our IT Helpdesk, your mission is to champion a seamless, modern, and reliable digital experience for every employee. Acting as the primary point of contact, you will blend responsive, high-quality technical support with excellent user service to keep our daily operations running smoothly.
Beyond fixing immediate issues, you will play a vital role in maintaining a secure, stable environment, driving the adoption of new digital tools, and collaborating cross-functionally to uphold organizational standards
Requirements
End-User Support & Workplace Operations
Provide professional 1st and 2nd level support to employees for hardware, software, and connectivity issues via the ticketing system, phone, chat, and in person.
Install, configure, and maintain end-user equipment (laptops, mobile devices, peripherals) and standard business applications, including the Microsoft 365 environment.
Manage user accounts, access rights, and onboarding/offboarding processes in collaboration with the HR and IT teams.
Troubleshoot Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) and support meeting room and audiovisual equipment for on-site and hybrid collaboration.
Provide on-site support for local IT infrastructure – including network connectivity, on-premises equipment, and building-related IT – in close coordination with the infrastructure and network teams.
Document incidents, requests, and resolutions in the IT service management tool, ensuring accurate tracking and timely follow-up.
Escalate complex issues to specialized teams while ensuring proper handover and clear communication with users.
Maintain the IT knowledge base and user documentation and contribute to the continuous improvement of support processes and tool adoption.
Operational & Security Compliance
Regulatory Compliance: Ensure that workplace configurations and support procedures adhere to corporate policies, specifically within the GxP-regulated framework, with attention to data integrity requirements.
Work closely with the security, infrastructure, and network teams to maintain a reliable, secure, and compliant workplace environment, and promote good IT security practices among users.
Benefits
Debiopharm offers employees:
International, highly dynamic environment with a long-term vision.
Cross-functional collaboration at the forefront of the most advanced scientific developments in oncology and anti-bacterial industry.
Exposure to a wide variety of areas and functions within clinical development and the pharmaceutical industry.
Participation in a company where innovation, people and entrepreneurship are the fundamental keys to success.
Proud to be an Equal-Pay certified, we ensure offering to all our employees the same opportunities.
