Position in based in Basel Switzerland Therefore you will need to live and have the right to work in the location
Journey with us!
Combine your career goals and sense of adventure by joining our Celebrity River Cruises team in Basel Switzerland where we bring elevated experiences on the world’s most iconic rivers We are pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world
Position Summary
This position is responsible for developing implementing and sustaining shipboard IT programs procedures and policies as they relate to IT operations including training & development operational excellence performance SOP / SQM governance and situational planning
You will require a comprehensive understanding of ocean/river shipboard IT operations especially guest experience interaction with our technology along with associated policies and governance to enable technical and operational support decisions
The role’s primary focus is to ensure sustainable IT service levels that lead to high guest satisfaction ratings and high system availability in order to maximize revenue opportunities and operational excellence
The River Fleet IT Superintendent must perform independently and proactively collaborate internally and externally to solve technical and business problems Leads others either directly or indirectly and is accountable for the results of the team and/or function
Essential Duties and Responsibilities
- Point of escalation for IT operational challenges that are complex in nature and require a multi team effort to resolve
Create- execute and maintain the Shipboard IT training & development plans
Create execute and maintain the Shipboard IT performance evaluation plans (90 day evals KPIs etc- )
- Define and drive standardized Shipboard IT operational practices
Analyzes incident- problem & change tickets with a goal of maximizing uptime of systems by eliminating repeat issues
Communicate Shipboard IT operational excellence performance- concerns and successes to the IT Fleet Management Group through multiple data source reports
Review / coordination / planning of special events requiring shipboard IT participation (First Turns Charters Repositioning Deviations Dry Docks Newbuilds Inaugurals etc- )
- Cultivate and foster active communications/relationships with shipboard resources and relative support teams
Proactively reviews shipboard IT Operations and implements maintains- and updates operational policies (SQM) and procedures (SOPs)
Responsible to ensure all IT functions/processes completed onboard are in compliance with all releva3nt governance SQM SOX- PCI etc
- Evaluate / manage all technology funding requests from onboard staff to ensure the vessel technology is kept on a constant technology lifecycle
Member of the IT Department Emergency Management Team- coordinating/planning operational changes required during Emergency situations
- Oversight and guidance of a complex multi-million support budget across all vessels
Knowledge and Skills
Minimum of 3 years’ experience within Shipboard IT support
- preferably River
- Comprehensive understanding of ocean/river shipboard IT operations
- Proven experience of sustaining IT service levels that lead to high customer satisfaction
Prior experience leading- motivating and developing direct/indirect team members
- Demonstrates ability to perform successfully in an open environment where frequent and direct interaction and collaboration with customers and peers is ordinary
- Experience leading Operational Support teams
- Excellent organizational and analytical skills
- Project Management / Administration experience a plus
Other Requirements
Flexibility with working hours
- including nights / weekends at times to assist with incidents
Must be able to travel globally- within short notices
- Possibility of up to 30% travel may be required
Work Environment
The position is office based but may require the employee to visit vessels in service or in dry dock These environments are typically noisy and for the most part uncomfortable conditions due to lack of cooling and or water
We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment
Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!
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