Located in the heart of the Swiss Alps, Ultima Hotel Gstaad is a five-star boutique retreat comprising 11 mountain-view suites and six residences, each boasting fire-warmed sitting rooms, contemporary artworks and sun-drenched balconies. This winter, guests can savour modern Japanese cuisine at the seasonal Zuma Pop-Up restaurant, indulge in rejuvenating treatments by world-leading wellness partners in the cutting-edge spa, and embrace immersive experiences - from private ski tours to chef-curated menus - tailored to their discerning tastes.
Take reservations and welcome guests during breakfast and meal services.
Advise guests and take orders, taking into account their specific requests and preferences.
Contribute to the development and delivery of a trendy restaurant concept.
Ensure effective communication between the front-of-house and kitchen teams, as well as with all hotel departments.
Monitor the working environment and ensure cleanliness and hygiene standards are maintained.
Supervise the teams and provide training in accordance with service standards.
Support the Restaurant Manager in their day-to-day responsibilities.
Monitor the quality of service and ensure the highest level of guest satisfaction.
Higher education or professional training in hospitality/restauration (CFC, CAP-BEP, BAC PRO) or a hotel management school.
Minimum 2 years of experience in a similar role within a 5-star luxury property or the yachting industry.
Fluent in French and English; a third language is an asset.
Excellent knowledge of service protocols and standards.
Impeccable presentation and excellent interpersonal skills.
Highly organised, rigorous and proactive.
Natural sense of hospitality and service for a high-end clientele.
Strong commercial and upselling skills.
Strong leadership and empowerment skills to effectively lead and develop teams.
