20 beste Stellen als customer service in basel bs – aktuell auf Personalsuche

Field Support Engineer-Basel
Gogo Business aviation —Basel, BS
- 100%
- Homeoffice
- Microsoft Powerpoint
- Microsoft Word
- CRM-Software
- Ausbildung am Arbeitsplatz
Sales Director Government Programs EMEA
Jet Aviation —Basel, BS
- Spanisch
- Englisch
- Master
10 Tage
(Senior) Brand Manager (m/f/d)
Boehringer Ingelheim (Schweiz) GmbH —Basel, BS
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
Principal, Health Economics, Health Technology Assessment
IQVIA —Basel, BS
- 100%
- Microsoft Excel
- Master
- Erfahrung mit Netzwerken
9 Tage
Process Automation & Instrumentation Engineer
Sulzer —Allschwil, BL
- 100%
- Englisch
- Master
AC Actalent Sales Consultant - EMEA
TEK Systems —Basel, BS
- 100%
- CRM-Software
- Rechnungswesen
- Recruiting
Deputy Terminal Manager (m/w/d)
The Peninsular and Oriental Steam Navigation Company —Basel, BS
- 100%
Direkt bewerben
9 Tage
HR Intern Switzerland
dsm-firmenich —Kaiseraugst, AG
- Englisch
- Master
- Bachelor
Swiss Regulatory Affairs Specialist
Brenntag Schweizerhall AG —Basel, BS
- 100%
- Englisch
- Kommunikationsfähigkeit
- Pensionskasse
Direkt bewerben
ARTS ADMINIS-TRATION INTERNSHIP
Braswell Arts Center —Basel, BS
- Microsoft Word
- Microsoft Excel
- Kundendienst
Technical Trainer / Training Specialist (F/M)
Hubworkair —Basel, BS
- Management-Erfahrung
- Wartung
- Englisch
Safety Officer (SiBe) / HSE Officer
Ecolab —Witterswil, SO
- 100%
- Management-Erfahrung
- Englisch
- Microsoft Office
- Aufstiegsmöglichkeiten
Project Planning Configurator
Jet Aviation —Basel, BS
- PMP
- Englisch
- Master
6 Tage
Junior Process Engineer
Ecolab Inc. —Witterswil, SO
- 100%
- Englisch
- Master
- Bachelor
- Aufstiegsmöglichkeiten
7 Tage
Innovation Chemical Laboratory Technician
Ecolab Inc. —Witterswil, SO
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
Senior Consultant ServiceNow (all genders)
adesso Schweiz —Basel, BS
- Teilzeit
- Englisch
- SQL
- JavaScript
Safety Officer (SiBe) / HSE Officer
Ecolab Inc. —Witterswil, SO
- 100%
- Management-Erfahrung
- Englisch
- Microsoft Office
- Aufstiegsmöglichkeiten
Director Global Communications
Jet Aviation —Basel, BS
- Schreibfähigkeiten
- Englisch
- Vor Ort
Junior Process Engineer
Ecolab —Witterswil, SO
- 100%
- Englisch
- Master
- Bachelor
- Aufstiegsmöglichkeiten
7 Tage
Senior Scientist Process Development Drug Product 12 months fix-term contract 80-100%
Lonza —Basel, BS
- Englisch
- Master
- Produktion
23 Std.

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in basel bs erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

customer service jobs near basel bs

Jobs als Senior Scientist in Basel, BS

Jobs als Field Engineer in Basel, BS

Jobs als Senior Consultant in Basel, BS

Jobs als Junior Process Engineer in Kanton Zürich

Jobs als System Engineer in St. Gallen, Sg

Jobs als Senior Brand Manager in Zürich, Zh

Jobs als Senior Brand Manager in Wiler, Zh

Jobs als Senior Brand Manager in District De Nyon, Vd

Jobs als Transformation Manager in Zürich, Zh

Jobs als Project Manager in Basel, Bs

Jobs als Manager Informatique in Geneva, Ge

Jobs als Store Manager in Basel, Bs

Jobs als Event Manager in Thun, Be

Jobs als Key Account Manager in Lausanne, Vd

Jobs als Solutions Engineer in Zürich, Zh

Jobs als Senior Scientist in Zürich, Zh

Jobs als Senior Scientist in Bâle, Bs

Jobs als Scientist in Zürich, Zh

Jobs als Bioinformatician, Data Scientist, Data Analyst in Basel, Bs

Jobs als Digital Marketing Specialist in Zürich, Zh

Field Support Engineer-Basel

Gogo Business aviation -
Basel, BS

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%

Leistungen

Ausbildung am Arbeitsplatz

Qualifikationen

Microsoft Powerpoint
Microsoft Word
CRM-Software
Telefonie
Microsoft Excel
Microsoft Outlook
Schemata
Service vor Ort
Kundendienst
Militär
CCNA
Wartung
Microsoft Office
Bachelor
Erfahrung mit Netzwerken
Flugzeugwartung
Luftfahrt

Vollständige Stellenbeschreibung

The Gogo Field Support Engineer (FSE) - Basel provides high-quality and timely technical customer support for both internal and external customers. This role is responsible for pre- and post-installation troubleshooting, onsite and remote technical assistance, training, and customer education related to aviation satellite communications and inflight connectivity systems.

The FSE works closely with Sales, OEM/Dealer Account Managers, and other cross-functional teams to ensure customer satisfaction, product sustainment, and continuous improvement in service and technical support. This position requires a high degree of technical aptitude, strong problem-solving skills, and a customer-focused mindset in a dynamic aviation environment.

COME ON BOARD THE GOGO FIELD SERVICE ENGINEERING TEAM!

How will you make a difference?

Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility
Support regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives
Perform root cause investigations, document findings, and provide recommendations to enhance product support
Assist with reviewing and preparing technical documentation, including user manuals and installation guides
Adhere to case management standards for data collection, traceability, and issue resolution
Represent the company at trade shows, workshops, and customer meetings to promote products and services
Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements
Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations

Qualifications

Bachelor’s Degree in Electrical Engineering , Avionics , Aviation , a related technical field, OR equivalent military technical training
5+ years of experience in the aviation industry
4+ years of product support experience in satcom , aviation connectivity , telecommunications , or internet services
Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training
Must be located at a commutable distance from Basel, Switzerland and be eligible to work and live in the country

Required Skills, Talents & Experience

Strong understanding of networking , inflight connectivity , and satellite communication systems ( L-Band, Ku/Ka-band, VSAT, Inmarsat/Iridium )
Experience with IP-based systems , including routers , switches , and telephony networks
Knowledge of VHF communication systems and data transmission over VHF mediums
Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems
Ability to read and interpret installation manuals, wiring diagrams, and technical schematics
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software (Salesforce preferred)

Preferred Skills, Talents & Experience

EASA B2 Aircraft Maintenance License
Cisco CCNA or Network+ certification
AeroIT Certification (must obtain within 90 days of hire)
Experience with satellite-based connectivity solutions and troubleshooting
Experience using RF and network diagnostic equipment
Previous experience in a field service role supporting aviation connectivity solutions
Strong problem-solving, analytical, and decision-making skills
Excellent customer service skills with the ability to manage multiple inquiries and priorities
Ability to work independently, unsupervised, and in remote locations
Ability to maintain confidentiality and handle sensitive customer information

Additional Information

Base Pay :

Based on experience and responsibilities.

Target Annual Short-Term Incentive :

Not Eligible

Eligible for Incentive Stock Program :

Yes

Benefits :

Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers .

- - -

Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in basel bs

Field Support Engineer-Basel

Sales Director Government Programs EMEA

(Senior) Brand Manager (m/f/d)

Principal, Health Economics, Health Technology Assessment

Process Automation & Instrumentation Engineer

AC Actalent Sales Consultant - EMEA

Deputy Terminal Manager (m/w/d)

HR Intern Switzerland

Swiss Regulatory Affairs Specialist

ARTS ADMINIS-TRATION INTERNSHIP

Technical Trainer / Training Specialist (F/M)

Safety Officer (SiBe) / HSE Officer

Project Planning Configurator

Junior Process Engineer

Innovation Chemical Laboratory Technician

Senior Consultant ServiceNow (all genders)

Safety Officer (SiBe) / HSE Officer

Director Global Communications

Junior Process Engineer

Senior Scientist Process Development Drug Product 12 months fix-term contract 80-100%

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in basel bs erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt