Steinhausen (Zug)
, Switzerland
Workload: 80-100%
Start from: July 2026
We are a sharing community for vacation rentals. Together we own 56 resorts with over 5,000 vacation rentals in popular destinations in Europe – by the sea, in the mountains or in cities. Why? Because we want to enjoy a relaxed and responsible vacation.
Our team is highly committed to simplifying the vacation experience of our shareholders and members, from the booking to the stay to the next vacation planning. All processes for guests and employees should be designed so intuitively and efficiently that our guests not only look forward to their next stay, but also take away many wonderful memories and enjoy coming back.
To fulfill our mission, we are looking for an enthusiastic and energetic person to join our team!
What you can expect
As the Interim Head of Sales, Customer Service & Marketing, you will provide operational day-to-day leadership for one of Hapimag’s most critical member-facing departments. Your mission is twofold: supporting the current Sales and Marketing teams while uniting the focus on bringing the Customer Care organization to the next level of optimization, digitalization, and automation to ensure it is fit for growth.
We are looking for a hands-on leader who can support and develop our teams for future growth. You understand that high quality service is built on a foundation of both human empathy and modern, tech-enabled efficiency. While you will provide guidance and support to keep our Sales and Marketing initiatives moving forward, your primary focus will be on uniting our customer service operations.
Key Responsibilities
Execute our “Future-Proof” service strategy by optimizing the organizational setup and ensuring the department is built for scalability, balancing automated efficiency with high-value personal support.
Coaching and mentoring 8 team leaders by driving the service strategy forward.
Identify opportunities for automation and drive the development of self-service solutions by using data to prioritize initiatives that streamline standard inquiries.
Provide stable leadership for our Sales and Marketing teams. You will offer input and support to further develop existing strategies and ensure the continued execution of the annual plan, ensuring these units remain high-performing with focused senior-level guidance.
Create a seamless transition between Marketing, Sales, and Service by empowering the Customer Care team to act as a key driver for member retention and churn prevention.
Oversee the continued integration of CRM enhancements and AI-driven tools, ensuring our “Customer 360°” view is leveraged to improve the member experience across all touchpoints.
Challenge and refine our processes and operational status quo by identifying inefficiencies and rethinking existing workflows to drive greater organizational speed and impact.
Lead and inspire a strong-performing team through a period of transition, fostering a culture of ownership, agility, and continuous improvement.
What you bring along
Proven track record in Head-of roles, with a talent for navigating organizational transitions during interim mandates.
Deep expertise in modern Customer Care/CX operations—ideally within the hospitality, travel, service or membership-based sectors.
While your core expertise lies in Service and Customer Care, you possess a solid understanding of Marketing and Sales. This allows you to provide guidance and support to these teams and prioritize resources effectively across the department.
Strong experience with CRM systems (e.g., Salesforce), AI-driven support tools, and digital automation projects.
Ability to translate complex member data into clear, actionable measures that improve both efficiency and guest satisfaction.
Business fluent in German and English is a requirement.
What we offer
Local benefits
A 9+ month window to leave a lasting mark on the service landscape of a leading European holiday provider.
A clear mandate to transform the Service unit while managing a stable, professional Marketing and Sales organization.
A dynamic, international setting in the heart of Zug with a flat hierarchy and short decision-making paths.
Benefits at Hapimag
30% discounted membership
30% discount in restaurants
Work across Europe and regardless of the season
Workation within the EU/EFTA region
HapiAcademy - Your home for learning to level up your professional skills
Exciting team events and activities
Questions?
If anything is unclear or if you would like to learn more about the role, feel free to get in touch with us at any time:
[email protected]
Apply now
Have we convinced you to become part of our Hapimag family and success story? Then we look forward to getting to know you! Simply fill out the form below – we will get back to you shortly.
Please note that for this position, we are currently only considering and reviewing direct applications with an existing, valid residence and work permit for Switzerland. We also kindly ask you to provide your salary expectations and your earliest possible start date.
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