20 beste Stellen als of continuous improvement in zürich zh – aktuell auf Personalsuche

Welcome to SMG Swiss Marketplace Group!
SMG is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.
We operate leading marketplaces across real estate, automotive, general classifieds, and finance & insurance. We’re driven by our values: Better Together, Aim High, and Act Responsibly.

Job Description

Your Mission

As a Private Customer Support Expert in the Private Customer Support Team Real Estate, you will play a crucial role in ensuring high-quality and reliable handling of customer inquiries, including complex and escalated cases. This role allows you to drive quality and continuous improvement of operational workflows while enabling and supporting the support team while contributing to our overarching goals and mission. Join our dynamic team, located in six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity thrives. Together, we tackle challenges, celebrate successes, and keep learning and growing.

Specifically, you will work on:

Handling customer inquiries across multiple platforms (Homegate, ImmoScout24, Flatfox) in (D/F/I/E), ensuring a professional and customer-oriented communication
Managing and resolving complex and escalated cases, including legally or reputationally sensitive topics
Driving quality assurance through ticket reviews, audits, and continuous improvement of support processes
Maintaining and evolving support guidelines, FAQs, and knowledge base content
Coaching and onboarding support agents, providing expert guidance on quality and complex cases

Your responsibilities will evolve as we grow.

Qualifications

What will you bring to the ride?

Several years of experience in Customer Support or Customer Service
Strong expertise in support processes, tools, and handling escalations
Excellent communication skills in German, French, and English, and good communication skills in Italian
High quality and service orientation with strong sense of ownership
Structured, solution-oriented mindset with the ability to work independently

Additional Information

What do we offer?

6 weeks of holidays per year (plus option to buy 10 extra)
40-hour work week with flexitime (capped at 45 hours)
Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption
SBB Half-Fare Card and first-class travel between SMG offices in Switzerland
Gender-neutral pay and transparent career paths
An inclusive and innovative environment where your voice matters

Recruitment Process

We keep hiring simple and human:

Initial Screening Call
Meeting the Hiring Manager / Technical Assessment
Team Fit Meeting

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies people’s lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, Immostreet.ch, alle-immobilien.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo) and Finance & Insurance (FinanceScout24, moneyland.ch).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Direkt bewerben

Erweiterte Suche

of continuous improvement Jobs in zürich zh

Private Customer Support Expert (f/m/d) | 80-100% | Hybrid working model | Zürich

Payments Processing/Credit Card Specialist 100% (f/m/d) - (Contract through our external payroll partner with immediate start until 31.12.2027 with possible extension)

Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%), Zurich (Zurich, CH)

Project Management Officer & Business Analyst (80-100%)

Global Category Management Demand Planning Specialist - Fashion, Luxury & WJA

Director, Field Engagement IT Product Manager

Team Head Data Center of Excellence 100% (f/m/d)

Global Head of Brand Events

Continuous Improvement Specialist Intralogistics & SCM Quality (m/f/d), (80-100%)

VP, Head of Communications, International Business Unit

Junior Sales Representative (Recent Graduate / Entry Level)-Switzerland

Payments Investigations Specialist 80 - 100% (f/m/d)

Process & Billing Specialist (f/m/d) | 100% | Hybrid working model | Zurich

Head of Marketing & Communications for Switzerland

Talent Acquisition Senior Specialist (all genders) – Campus Recruiter

Strategic Buyer – Direct Materials 80 – 100% (f/m/d)

Assistant (80-100%), Executive & Enterpreneurs Team (fixed term contract of 12 months)

Head of Strategy & Operations, Footwear Product Creation

Business Analyst

Internship in Planning & Fulfillment 80 - 100% (f/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als of continuous improvement in zürich zh erhalten

Related Searches

Weitere Job-Standorte erkunden

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt