20 beste Stellen als head of customer service in zürich zh – aktuell auf Personalsuche

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Continuous Improvement Specialist Intralogistics & SCM Quality (m/f/d), (80-100%)
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Global Lead Customer Quality (m/f/d) (80-100%)

Accelleron -
Baden, AG

Jetzt bewerben

Details zur Stelle

Pensum: 90-100%

Leistungen

Unterstützung seitens des Arbeitgebers bei der Betreuung und Pflege von Kindern oder Angehörigen
Personalrestaurant

Qualifikationen

Rechnungsprüfung
Englisch
Bachelor
Produktion
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

As Global Lead Customer Quality (m/f/d), you will drive a best‑in‑class, customer‑centric quality strategy across engineering, operations, supply chain, and sales for our High Speed Division. You own the customer quality performance for Accelleron’s most demanding global OEM customers and ensure consistent execution and alignment across all relevant functions and manufacturing sites, including Switzerland and China. Reporting to the Global Head of Sales, you provide functional leadership to the local customer quality managers in Switzerland, the United States, and China.

In this role, you play a critical part in safeguarding customer satisfaction, ensuring contractual compliance, and protecting Accelleron’s reputation with key OEM customers worldwide.

You establish and drive a systematic approach to global process performance monitoring and transparent continuous improvement process. In close collaboration with commercial operations, manufacturing sites, and value chain functions, you identify, implement, and track sustainable quality improvements across the organization.

This newly established function is designed to ensure robust processes and consistent quality performance, supporting the High Speed Division’s exceptional growth momentum.

Your Responsibilities:

Global Quality Leadership:

Global point of contact to capture customer quality expectations and drive its implementation in internal processes and requirements
Own overall customer quality performance and drive continuous improvement globally
Establish transparent KPI monitoring and reporting towards customers and senior management

Standards, Methods & Governance

Ensure consistent application of automotive quality tools (APQP, PPAP, FMEA, Control Plans) tailored to specific needs
Feedback to and support of global standards as defined by dedicated quality function in operations across Switzerland, US, China, and future sites

Customer Issue Management

Enforce structured problem-solving (e.g., 8D) for customer complaints and non-conformities
Ensure timely, high quality and sustainable corrective and preventive actions across functions
Maintain oversight of NCRs, Customer Complaints, and systemic quality improvements on a global level

Change & Risk Management

Govern Change Requests (CRs) and Process Change Notifications (PCNs) globally
Ensure controlled implementation of changes with full customer alignment

Customer Interface & Audits

Act as primary contact for all customer quality-related matters
Lead customer audits and ensure successful outcomes through global coordination
Manage escalations and represent the company in critical customer situations ensuring a sound global approach

Organization & Leadership

Lead Customer Quality in Switzerland and provide functional leadership to global teams
Build and develop a strong, globally aligned customer quality organization
Ensure clear deputy structures
Drive change management across functions to ensure customer expectations are met

Your Background:

Multi year quality/continuous improvement experience in manufacturing industries in a customer facing role
Strategic thinker with hands-on operational expertise and strong problem-solving skills
Familiar with automotive quality methods and tools such as IATF 16949, APQP, PPAP, FMEA, structured, 8D-based problem solving and VDA 6.3 audit standard
Experience in leading distributed global teams (especially US and China cultural awareness) and project management
Senior personality with strong communication and motivation skills across functional teams with strong awareness for stakeholder management
Technical University Degree
Fluent in German and English

Your Benefits:

Canteen
Childcare
Modern office, smart working
Flexible working model
Attractive holiday plan
Employee assistance program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate

Job Family Group:

Operations

Jetzt bewerben

Erweiterte Suche

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Global Lead Customer Quality (m/f/d) (80-100%)

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