20 beste Stellen als head of customer service in zürich, zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
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Hitachi —Zürich, ZH
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Federation International de Football Association (FIFA) —Zürich, ZH
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FIFA —Zürich, ZH
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Jua —Zürich, ZH
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- Englisch
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Blockstream —Zürich, ZH
- 100%
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- Management-Erfahrung
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After Sales Area Manager Switzerland (FR)
BYD Europe —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Vertrieb
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Continuous Improvement Specialist Intralogistics & SCM Quality (m/f/d), (80-100%)
Accelleron —Baden, AG
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Siemens —Zug, ZG
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Supervisor - New Engines Kitting
SR Technics —Zürich, ZH
- 100%
- PMP
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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

head of customer service Jobs in zürich, zh

Customer Care Specialist Switzerland

HR Generalist and Finance Accountant

Lawyer

Senior Sales Manager - Switzerland

Client Accountant

Senior Audit Manager - People Operations and Development 80-100%

Head of Crypto ATM Operations

Head Of Data Protection & Cybersecurity Risk

Business Development Manager - MFG

Director OEM Partnerships Germany

Senior Account Executive

Head of Data Protection & Cybersecurity Risk

Account Executive

F&B Coordinator

Delivery Project Manager

Senior Underwriter - Property Facultative

After Sales Area Manager Switzerland (FR)

Continuous Improvement Specialist Intralogistics & SCM Quality (m/f/d), (80-100%)

Global Head Release Management Fire Safety 80-100%

Supervisor - New Engines Kitting

Ich möchte aktuelle Job-E-Mails für Stellen als head of customer service in zürich, zh erhalten

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