20 beste Stellen als lead developer in zürich, zh – aktuell auf Personalsuche

Customer Experience Manager 80-100% (fixed-term, 9 months)
Sunrise GmbH —Zürich, ZH
- Projektmanagement
Lead Kernel Engineer/Architect
EPAM Systems, Inc. —Zürich, ZH
- C++
- Bachelor
- Ohne Hochschulabschluss
- Eltern-/Erziehungsurlaub
- Pensionskasse
Senior Specialist - Apparel Commercialization (Development and Sourcing)
On AG —Zürich, ZH
- Englisch
- Projektmanagement
- Erfahrung in der IT
Director of Innovation Management & Strategy
On AG —Zürich, ZH
- Management-Erfahrung
- Master
- Erfahrung in der IT
Senior Product Manager - Observe by Snowflake, Enterprise
Snowflake —Zürich, ZH
- SQL
- Kommunikationsfähigkeit
Brand Design Lead
Cradle —Zürich, ZH
- 100%
- Hybrides Arbeiten
OMS Lead Engineer
EPAM Systems, Inc. —Zürich, ZH
- Englisch
- Java
- AWS
- Eltern-/Erziehungsurlaub
- Pensionskasse
Senior Web / Software Developer – Atlassian Confluence & Microsoft SharePoint (80-100%)
Vontobel Holding AG —Zürich, ZH
- Englisch
- Bachelor
- JavaScript
Business Developer Zürich
prado —Zürich, ZH
- Hybrides Arbeiten
- Englisch
- Verhandlungsgeschick
Commercial Leader, DACH Startups (English)
Google —Zürich, ZH
- 100%
- Microsoft Outlook
- Management-Erfahrung
- Englisch
Senior OMS Developer
Bank J. Safra Sarasin AG —Zürich, ZH
- 100%
- Englisch
- Windows
- SQL
Software Engineer, Agentic team
Lakera —Zürich, ZH
- 100%
- Hybrides Arbeiten
- C++
- Python
Director of Building Systems
Regional Office - EAME —Zürich, ZH
- 100%
- Gastgewerbe
- Master
- Bachelor
SAP FSM Solution Consultant, Wroclaw, Poland (m/f/d)
Proaxia Consulting —Spreitenbach, AG
9 Tage
Senior Lead - Computational and Robotics Engineer, Lightspray
On AG —Zürich, ZH
- Doktorat
- Erfahrung in der IT
- Produktion
19 Std.
Senior Specialist - Sports Science
On AG —Zürich, ZH
- Doktorat
- Englisch
- Erfahrung in der IT
1 Tag
Senior Property Investment Manager
Gift My House Property Solutions & Real Estate Services AG —Zürich, ZH
- CHF 11’000 - CHF 20’000 pro Monat
- Management-Erfahrung
- Vor Ort
- Führungserfahrung
- Aufstiegsmöglichkeiten
- Empfehlungsprogramm
Direkt bewerben
IAM Platform Developer
Stadler Rail AG —Wallisellen, ZH
- 100%
- SQL
Product Manager Synchrotron
DECTRIS —Baden, AG
- 100%
- Homeoffice
- Management-Erfahrung
- Doktorat
- Englisch
Partner, Schweiz · Country Lead EAM/IAM
Thrivo Wealth Partners —Zug, ZG
- 100%
- Hybrides Arbeiten
- Englisch
Direkt bewerben
9 Tage

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Customer Experience Manager 80-100% (fixed-term, 9 months)

Sunrise GmbH
Zürich, ZH

Jetzt bewerben

Details zur Stelle

Pensum: 80-100%

Qualifikationen

Projektmanagement

Vollständige Stellenbeschreibung

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

Join Our Team as a Customer Experience Manager! Are you passionate about enhancing customer satisfaction and driving excellence? In this pivotal role, you will elevate our customer experience by mapping the end-to-end journey, redesigning and implementing innovative processes, ensuring operational readiness, and spreading the customer’s voice within our organization. Apply now and be part of our Customer Journey Excellence team, as part of Flanker Brands organization!

YOUR CHALLENGE:

Define Requirements: Utilize Agile or Waterfall methodologies to map user journeys, identify journey gaps, define project requirements, and lead operational readiness. Translate complex information into clear, written requirements for both technical and non-technical audiences
Documentation and Analysis: Review, analyze, and create detailed documentation for business rules and work instructions for our agents. Collaborate with key stakeholders to refine agent training and customer’s communication. Create business cases and deep data analysis to identify customer’s needs and measure the post go live effect of our activities
Customer Service SPOC: Serve as the primary contact for Customer Service topics, offering guidance on requirement coverage, processes, and customer experience impacts. Facilitate, negotiate, and mediate between technical and business teams to ensure decisions, enhance customer satisfaction and operational efficiency
Customer Advocacy: Represent the customer's voice within Flanker Brands to continuously improve customer satisfaction
Cross-Functional Collaboration: Work closely with core team members, including Product Managers, Business PMs, IT PMs, trainers, developers, and testers
Go live Support: Lead User Acceptance Testing (UAT) and business validations to ensure solutions meet business needs and customer expectations

YOUR SKILLS:

At least 3 years of experience in Business Analysis or Process/Project Management, preferably within telecommunications
Experience working with Agile and/or Waterfall methodologies
Strong focus on customer experience and process improvement with a digital-first mindset
Analytical thinker with a proactive, solution-oriented approach and the ability to adapt to changing business needs
Ability to manage shifting priorities and adapt to evolving directions
Excellent communication, storytelling, interpersonal, teamwork, and organizational skills, with the ability to engage both technical and business audiences effectively

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair-ON-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

#LI-ST1

Jetzt bewerben

Erweiterte Suche

lead developer Jobs in zürich, zh

Customer Experience Manager 80-100% (fixed-term, 9 months)

Lead Kernel Engineer/Architect

Senior Specialist - Apparel Commercialization (Development and Sourcing)

Director of Innovation Management & Strategy

Senior Product Manager - Observe by Snowflake, Enterprise

Brand Design Lead

OMS Lead Engineer

Senior Web / Software Developer – Atlassian Confluence & Microsoft SharePoint (80-100%)

Business Developer Zürich

Commercial Leader, DACH Startups (English)

Senior OMS Developer

Software Engineer, Agentic team

Director of Building Systems

SAP FSM Solution Consultant, Wroclaw, Poland (m/f/d)

Senior Lead - Computational and Robotics Engineer, Lightspray

Senior Specialist - Sports Science

Senior Property Investment Manager

IAM Platform Developer

Product Manager Synchrotron

Partner, Schweiz · Country Lead EAM/IAM

Ich möchte aktuelle Job-E-Mails für Stellen als lead developer in zürich, zh erhalten

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