20 beste Stellen als customer service in luzern lu – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Accountant (All genders)
WIK Switzerland GmbH —Luzern, LU
- 100%
- Homeoffice
- Englisch
- Rechnungswesen
- Kommunikationsfähigkeit
Direkt bewerben
ILS Specialist
Pilatus Aircraft Ltd —Stans, NW
- 100%
- Englisch
- Microsoft Office
- Analysefähigkeit
Teamlead Product Content & Merchandising (80-100%)
Gonser AG —Hergiswil, NW
- Homeoffice
- HTML
- Homeoffice-Möglichkeit
Interim Head of Sales, Customer Service & Marketing (f/m/d)
Hapimag —Zug, ZG
- 100%
- CRM-Software
- Salesforce
- Englisch
Key Account Manager Green Coffee
Neumann Gruppe GmbH —Zug, ZG
- 100%
- Spanisch
- Management-Erfahrung
- Englisch
8 Tage
Computerized System Validation
PerkinElmer —Schachen, LU
- Englisch
- Kommunikationsfähigkeit
Client Accountant
CSC (Corporation Service Company) —Zug, ZG
- 100%
- Homeoffice
- Schreibfähigkeiten
- Englisch
- Microsoft Office
- Homeoffice-Möglichkeit
2 Tage
Aufzugsmonteur:in (m/w/d)
Otis —Kriens, LU
- 100%
- Aufstiegsmöglichkeiten
- Pensionskasse
HSE Specialist (m/w/d) 80%
Sodexo (Suisse) SA —Luzern, LU
- Teilzeit
- Englisch
- Projektmanagement
- Kommunikationsfähigkeit
Direkt bewerben
Compliance Operations Officer
Glencore —Zug, ZG
- 100%
- Englisch
- Analysefähigkeit
- Projektmanagement
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
Technical Support Engineer
Pilatus Aircraft Ltd —Stans, NW
- Wochenendarbeit
- Wartung
- Englisch
- Microsoft Office
Onsite Deskside Support - Zug, Switzerland
Slipstream IT —Zug, ZG
- 100%
- Englisch
- Vor Ort
Direkt bewerben
Customer Analytics & Lead Manager
Aman Group Sarl —Baar, ZG
- 100%
- CRM-Software
- Gastgewerbe
- Management-Erfahrung
Spare Parts Specialist in Switzerland
BYD Europe —Zug, ZG
- Microsoft Excel
- Microsoft Outlook
- Englisch
- Pensionskasse
Leiter Sales & Service Center, 100%, (m/w/d)
⁠ STOBAG AG —Muri, AG
- 100%
- Management-Erfahrung
- Englisch
CRM- und Customer-Insights-Manager (m/w/d) 100%
Robatech AG —Muri, AG
- 100%
- Management-Erfahrung
- Bachelor
- Marketing
Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
Performance Controller - Planning and Controlling 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Englisch
- Master
- Datenbanken
Sales Representative
DiaSorin —Rotkreuz, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in luzern lu

Customer Care Specialist Switzerland

Accountant (All genders)

ILS Specialist

Teamlead Product Content & Merchandising (80-100%)

Interim Head of Sales, Customer Service & Marketing (f/m/d)

Key Account Manager Green Coffee

Computerized System Validation

Client Accountant

Aufzugsmonteur:in (m/w/d)

HSE Specialist (m/w/d) 80%

Compliance Operations Officer

Technical Support Engineer

Onsite Deskside Support - Zug, Switzerland

Customer Analytics & Lead Manager

Spare Parts Specialist in Switzerland

Leiter Sales & Service Center, 100%, (m/w/d)

CRM- und Customer-Insights-Manager (m/w/d) 100%

Customer Care Specialist (CH & EU), Zug (CH)

Performance Controller - Planning and Controlling 80-100%

Sales Representative

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in luzern lu erhalten

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