Zurich Group Audit is a diverse international team of over 275 colleagues from 33 different nationalities, working globally as one function with a common purpose: to keep Zurich safe. Together, we bring our skills, capabilities, and unique strengths to provide real insights to our stakeholders and drive positive change. Our ambition is to be the best we can be for our company, our people, and our communities. We are committed to continuous learning and improvement, striving to excel in what we do and how we do it. To support this, we are transforming into a fully digital, data-driven, and AI-enabled function, maximising our human capabilities with technological innovation.
Zurich’s Life business supports customers across their protection, savings and retirement needs, combining risk protection with capital efficient savings and long term retirement solutions. This is built on disciplined underwriting and pricing, strong lifecycle profitability management, effective claims and in force management, and a consistent focus on delivering good customer outcomes. The Life strategy focuses on strengthening Retail profitability and customer loyalty, scaling Life Protection as a global growth business, and growing capital efficient savings and retirement solutions to support sustainable earnings and cash generation.
As an Audit Manager, you will play a key role in ensuring the successful delivery of a series of audits across the Life insurance value chain. In undertaking these audits, you will work in close collaboration with audit team members across Group Audit, and with our technical Centres of Excellence and wider regional teams as relevant, to deliver high-impact outcomes.
Working with more senior members of the team, as relevant, you will undertake risk assessment and audit planning, develop an appropriate scope, identify key risks and assess the control environment. This will include leveraging Data Analytics, assessing IT fundamentals and applying agentic AI where appropriate. You will manage day-to-day relationships with stakeholders, building strong working relationships, and you will develop high quality audit reports that clearly articulate business impact, the ‘so what?’ and root causes.
As a key member of the team, you will foster a culture of quality, collaboration and continuous learning – enabling the team to deliver impactful audit outcomes. You will contribute to strategic priorities and co-create a leading audit function, utilizing innovative audit approaches, new world skills (Data Analytics, IT fundamentals and agentic AI) and Agile methods.
A key attraction of this role is its breadth: you will have the opportunity to audit end to end Life operations and the controls that protect both customers and the business. Depending on the audit plan, scopes may cover core operational activities such as underwriting, claims and policy servicing, customer service, conduct, complaints and communications, as well as maturities and surrenders, reinsurance and distribution. You will also gain exposure to the commercial and technical engines of the Life business, including proposition development, lifecycle management, policy pricing and distribution strategy.
Based primarily at the corporate centre, you will work with a wide range of senior stakeholders and specialists, bringing an independent perspective on key risks, control effectiveness and improvement opportunities. Where needed, you will also support audits in other territories making this a varied, highly connected role with opportunities to learn quickly and make a visible impact.
What you will do
- High Quality Audits: Delivery of audits to exceptional quality, on time and within budget. Collaborate closely with GA’s Centres of Excellence, leveraging their expertise to enhance our audit practices and outcomes. Leverage and encourage the team to use Data analytics, assessing IT fundamentals and Agentic AI within the team throughout the audit process.
- Insightful Reporting: Working with senior team members, prepare and deliver clear and impactful audit reports with key findings and agreed actions to senior management.
- Build Strong Connections: Build and maintain strong day to day relationships, holding open and constructive relationships with stakeholders throughout audits and any wider interactions.
- Foster a Learning Culture: Take an active role in your development and support the growth of the team. Champion a culture of experimentation and continuous learning – encouraging curiosity and role modelling a growth and learning mindset. Actively coach and upskill members of the team, creating an open environment for discussions.
- Embrace New World Skills: Actively enhance your new world skills: Data, IT and Agentic AI. Recognize their importance in delivering optimal audit outcomes and future-proofing your skillsets.
- Support wider Audit Activities: Support the development of the risk assessment, audit plan, team meetings, trainings etc.
- Collaborate AsOne: Collaborate throughout audits with all levels to achieve the best possible outcomes on audit.
- Uphold Ethics and Integrity: Uphold and model the highest standards on ethics and integrity, ensuring compliance with all relevant standards, regulations, and internal policies.
What you bring
- Relevant bachelor’s or master’s degree and/or professional qualification: CIA, chartered accountant, actuarial qualification and/or CII (or equivalent)
- Minimum 7+ years of relevant experience, including within Internal Audit, Risk Management or Compliance, predominately related to Life insurance.
- Experience within complex, fast moving and international organizations.
- Strong understanding of Internal Audit Standards and methodology and internal control frameworks. Strong report writing skills
- Strong relationship management skills, with proven record of working with and influencing stakeholders across various levels.
- Experience in dealing with regulators and/or other external stakeholders preferred.
- Strong understanding of Life insurance (Protection and Savings) operations and products, across areas such as underwriting, claims, pricing, policy servicing, customer/complaints, distribution/commissions, fraud and reinsurance.
- Good experience/understanding of the power and application of new world skills (Data, IT and agentic AI)
- Strong project management skills, ability to organize teams, prioritize tasks, guide, and coach other team members to deliver on time to high quality standards.
- Passion and enthusiasm to continue to grow yourself and others around you.
- Fluent verbal and written English language skills.
You belong here.
Imagine working in one of the world’s most sustainable workplaces. At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.
You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple.
Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together.
About Us
Zurich is a leading multi-line insurer, serving over 82 million customers in more than 200 countries and territories with more than 65,000 employees.
For over 150 years, Zurich has been transforming insurance – offering not just protection, but also prevention services that promote well-being and climate resilience.
Guided by our purpose to ‘create a brighter future together,’ we aim to be one of the most responsible and impactful businesses in the world.
We look forward to receiving your online application today!
Information for recruitment agencies
Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications, as well as any associated fees.
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): CH - Zürich
- Remote working:
- Schedule: Full Time
- Recruiter name: Grace Cunningham
