20 beste Stellen als project management in bern, be – aktuell auf Personalsuche

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern
Decathlon Suisse —Köniz, BE
- Management-Erfahrung
Project & Finance Administrator 80% (all genders)
adesso Schweiz —Bern, BE
- Überstunden
- Microsoft Excel
- Englisch
- Microsoft Office
Mitarbeit in der Bauadministration (m/w/d) 40 - 60%
Burckhardt+Partner —Bern, BE
- Teilzeit
Manager Product Care & Artwork Management
CSL Behring —Bern, BE
- 100%
- Management-Erfahrung
- Englisch
- Bachelor
Senior International Programs Director
Rusta Universités Global Learning Network —Bern, BE
- CHF 9’000 - CHF 17’000 pro Monat
- Management-Erfahrung
- Erfahrung mit Netzwerken
- Vor Ort
- Gesundheits- und Wohlfühlprogramme
- Mitarbeiterrabatt
Direkt bewerben
Digital Projektmanager 100%
Touring Club Suisse —Ostermundigen, BE
- 100%
- Microsoft Excel
- PMP
- Englisch
- Homeoffice-Möglichkeit
9 Tage
Healthcare Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Englisch
- Master
- Patientenversorgung
3 Tage
Manufacturing Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- PMP
- Englisch
- Master
3 Tage
STEM Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Informatik
- Doktorat
- Master
3 Tage
Spezialist/in Finanzen/Administration Gesundheit & Ernährung
Bundesverwaltung - Eidgenössisches Departement für auswärtige Angelegenheiten EDA —Zollikofen, BE
- Management-Erfahrung
- Englisch
- Bachelor
IT Project Manager
Bucher + Suter —Bern, BE
- 100%
- Homeoffice
- PMP
- Salesforce
- Englisch
- Bezahlte Ferien
- Aufstiegsmöglichkeiten
4 Tage
Marketing Coordinator (m/w/x)
CSL Behring —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4 Tage
Debitorenbuchhalter:in 80-100% - Bern
B + S AG —Bern, BE
Senior Project Manager
dotcom Ventures GmbH —Bern, BE
- Homeoffice
Senior Telecommunications Operations Manager
NS Connections Telecommunications & IT Infrastructure GmbH —Bern, BE
- CHF 9’000 - CHF 15’000 pro Monat
- Management-Erfahrung
- Erfahrung in der IT
- Vor Ort
- Gesundheits- und Wohlfühlprogramme
- Aufstiegsmöglichkeiten
Direkt bewerben
Business Development Manager
E Tech Group —Bern, BE
- Vertrieb
- Bachelor
- Kommunikationsfähigkeit
Direkt bewerben
5 Tage
Programme Manager – Thematic Research (80–100%)
SNF FNS SNSF —Bern, BE
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Doktorat
- Schreibfähigkeiten
Specialista in finanze e amministrazione - Clima, DRR e ambiente
Amministrazione federale - Dipartimento federale degli affari esteri DFAE —Zollikofen, BE
- CHF 540 - CHF 18’018 pro Jahr
- Englisch
- Bachelor
CHF 140/ HOUR* OpenShift Virtualization Expert - 12 MONTHS - REMOTE
Alegra Group AG —Bern, BE
- CHF 140 - CHF 150 pro Stunde
- Homeoffice
- Englisch
- Projektmanagement
Direkt bewerben
Senior Scheme Manager (80-100%)
TWINT —Bern, BE
- Hybrides Arbeiten
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
- Homeoffice-Möglichkeit
- Eltern-/Erziehungsurlaub
4 Tage

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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon Suisse -
Köniz, BE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
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Vollständige Stellenbeschreibung

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ? Then the position of CRC Team Leader is made for you. Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence. Why this role? 1\. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based "One TEAM" vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2\. Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything. If an advisor wants to take the initiative to change a process because it creates friction for the customer, you give them the freedom to try, and you evaluate the results together. 3\. You drive continuous improvement with real data. We don't just want to be reactive; we want to anticipate. You will analyze contact rates, identify customer irritants, and deploy action plans to offer the best omnichannel experience in the Swiss market. What does a CRC Team Leader actually do? Your mission is clear: lead, support, and develop your team to deliver a premium customer experience while successfully navigating the transition to our new unified hub. You will know you are successful if, at the end of the year, your team’s engagement is high, turnover is low, and your operational KPIs (CSAT, First Contact Resolution) hit their targets. How do you achieve this? Your daily life is divided into three main areas: 1\. Team management and development - Manage a team of multilingual Customer Advisors (daily animation, prioritization, workload organization). - Lead monthly individual meetings with every team member. This is a mandatory and core pillar of the Decathlon management framework, ensuring a dedicated space for regular feedback, listening, and continuous growth. - Create a climate of trust, accountability, and psychological safety. - Support skill development (customer posture, autonomy, decision-making). - Contribute to performance reviews, regular feedback cycles, and individual development plans. - Identify talents and support internal mobility and growth paths. - Key indicators: Team engagement, Skill autonomy level, Turnover. 2\. Operational excellence and customer experience - Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot). - Monitor compliance with customer commitments (response time, promises, solutions). - Handle or coordinate complex and sensitive escalations. - Deploy and monitor quality standards and best practices. - Key indicators: CSAT / customer satisfaction, First Contact Resolution (FCR), Average response time. 3\. Performance management and continuous improvement - Analyze operational performance indicators (volumes, productivity, contact rate). - Identify customer irritants and improvement opportunities across journeys. - Contribute to optimization projects (processes, tools, automation, AI). - Participate in action plan definition, execution, and follow-up. - Act as a proactive contributor to organizational and operational improvements. - Key indicators: Productivity, Contact rate, Automation / deflection rate. 4\. Managerial relay and organizational contribution - Work in close collaboration with the CRC Leader and the other Team Leader. - Ensure managerial continuity through strong field presence and fast decision-making. - Contribute to operational planning and peak activity anticipation. - Embody CRC values, standards, and long-term vision.

Jetzt bewerben

Erweiterte Suche

project management Jobs in bern, be

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Project & Finance Administrator 80% (all genders)

Mitarbeit in der Bauadministration (m/w/d) 40 - 60%

Manager Product Care & Artwork Management

Senior International Programs Director

Digital Projektmanager 100%

Healthcare Specialist (Fluent in French) - Freelance AI Trainer Project

Manufacturing Specialist (Fluent in French) - Freelance AI Trainer Project

STEM Specialist (Fluent in French) - Freelance AI Trainer Project

Spezialist/in Finanzen/Administration Gesundheit & Ernährung

IT Project Manager

Marketing Coordinator (m/w/x)

Debitorenbuchhalter:in 80-100% - Bern

Senior Project Manager

Senior Telecommunications Operations Manager

Business Development Manager

Programme Manager – Thematic Research (80–100%)

Specialista in finanze e amministrazione - Clima, DRR e ambiente

CHF 140/ HOUR* OpenShift Virtualization Expert - 12 MONTHS - REMOTE

Senior Scheme Manager (80-100%)

Ich möchte aktuelle Job-E-Mails für Stellen als project management in bern, be erhalten

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