20 beste Stellen als data management in bern be – aktuell auf Personalsuche

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern
Decathlon Suisse —Köniz, BE
- Management-Erfahrung
Praticante universitario/a Stato maggiore
Amministrazione federale - Dipartimento federale della difesa, della protezione della popolazione e dello sport DDPS —Thun, BE
- CHF 540 - CHF 19’298 pro Monat
- Englisch
- Master
- Bachelor
3 Tage
Caposettore Politica della concorrenza
Amministrazione federale - Dipartimento federale dell'economia, della formazione e della ricerca DEFR —Bern, BE
- CHF 540 - CHF 19’286 pro Jahr
- Doktorat
- Englisch
- Master
3 Tage
HR Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Zweisprachig
- Englisch
- Master
6 Tage
Consulente RU
Amministrazione federale - Dipartimento federale dell'interno DFI —Bern, BE
- CHF 540 - CHF 18’959 pro Jahr
- Englisch
Insurance Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Englisch
- Master
6 Tage
Healthcare Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Englisch
- Master
- Patientenversorgung
6 Tage
Lead Database Architect (80-100%)
TWINT —Bern, BE
- Hybrides Arbeiten
- Oracle
- Englisch
- Bachelor
- Homeoffice-Möglichkeit
- Eltern-/Erziehungsurlaub
ICT Wirtschaftsinformatiker/-in BI/DWH Professional
Bundesverwaltung - Staatssekretariat für Wirtschaft SECO —Bern, BE
- Englisch
- Master
- Bachelor
Coding Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Doktorat
- Master
- Bachelor
6 Tage
LaTex Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Master
- Bachelor
6 Tage
Business Development Manager
E Tech Group —Bern, BE
- Vertrieb
- Bachelor
- Kommunikationsfähigkeit
Direkt bewerben
8 Tage
Prof. / Sen. Software Entwickler im Big Data Bereich
Future IT GmbH —Bern, BE
Responsabile di prodotto (1213)
Amministrazione federale - Dipartimento federale delle finanze DFF —Zollikofen, BE
- Englisch
- SQL
Digital Projektmanager 100%
Touring Club Suisse —Ostermundigen, BE
- 100%
- Microsoft Excel
- PMP
- Englisch
- Homeoffice-Möglichkeit
11 Tage
Manufacturing Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- PMP
- Englisch
- Master
6 Tage
STEM Specialist (Fluent in French) - Freelance AI Trainer Project
Meridial —Bern, BE
- CHF 8 - CHF 65 pro Stunde
- Homeoffice
- Informatik
- Doktorat
- Master
6 Tage
Site ERP Deployment Lead, Production and Supply Chain
Bavarian Nordic —Bern, BE
- 100%
- Microsoft Excel
- Englisch
- Erfahrung in der IT
Architetto/a ICT senior
Amministrazione federale - Dipartimento federale della difesa, della protezione della popolazione e dello sport DDPS —Bern, BE
- CHF 540 - CHF 19’126 pro Monat
- Englisch
- Bachelor
10 Tage
Collaboratore/trice scientifico/a sicurezza e COMSEC
Amministrazione federale - Dipartimento federale della difesa, della protezione della popolazione e dello sport DDPS —Bern, BE
- CHF 540 - CHF 19’068 pro Monat
- Master
- Bachelor
13 Tage

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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon Suisse -
Köniz, BE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
Mehrsprachig

Vollständige Stellenbeschreibung

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ? Then the position of CRC Team Leader is made for you. Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence. Why this role? 1\. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based "One TEAM" vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2\. Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything. If an advisor wants to take the initiative to change a process because it creates friction for the customer, you give them the freedom to try, and you evaluate the results together. 3\. You drive continuous improvement with real data. We don't just want to be reactive; we want to anticipate. You will analyze contact rates, identify customer irritants, and deploy action plans to offer the best omnichannel experience in the Swiss market. What does a CRC Team Leader actually do? Your mission is clear: lead, support, and develop your team to deliver a premium customer experience while successfully navigating the transition to our new unified hub. You will know you are successful if, at the end of the year, your team’s engagement is high, turnover is low, and your operational KPIs (CSAT, First Contact Resolution) hit their targets. How do you achieve this? Your daily life is divided into three main areas: 1\. Team management and development - Manage a team of multilingual Customer Advisors (daily animation, prioritization, workload organization). - Lead monthly individual meetings with every team member. This is a mandatory and core pillar of the Decathlon management framework, ensuring a dedicated space for regular feedback, listening, and continuous growth. - Create a climate of trust, accountability, and psychological safety. - Support skill development (customer posture, autonomy, decision-making). - Contribute to performance reviews, regular feedback cycles, and individual development plans. - Identify talents and support internal mobility and growth paths. - Key indicators: Team engagement, Skill autonomy level, Turnover. 2\. Operational excellence and customer experience - Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot). - Monitor compliance with customer commitments (response time, promises, solutions). - Handle or coordinate complex and sensitive escalations. - Deploy and monitor quality standards and best practices. - Key indicators: CSAT / customer satisfaction, First Contact Resolution (FCR), Average response time. 3\. Performance management and continuous improvement - Analyze operational performance indicators (volumes, productivity, contact rate). - Identify customer irritants and improvement opportunities across journeys. - Contribute to optimization projects (processes, tools, automation, AI). - Participate in action plan definition, execution, and follow-up. - Act as a proactive contributor to organizational and operational improvements. - Key indicators: Productivity, Contact rate, Automation / deflection rate. 4\. Managerial relay and organizational contribution - Work in close collaboration with the CRC Leader and the other Team Leader. - Ensure managerial continuity through strong field presence and fast decision-making. - Contribute to operational planning and peak activity anticipation. - Embody CRC values, standards, and long-term vision.

Jetzt bewerben

Erweiterte Suche

data management Jobs in bern be

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Praticante universitario/a Stato maggiore

Caposettore Politica della concorrenza

HR Specialist (Fluent in French) - Freelance AI Trainer Project

Consulente RU

Insurance Specialist (Fluent in French) - Freelance AI Trainer Project

Healthcare Specialist (Fluent in French) - Freelance AI Trainer Project

Lead Database Architect (80-100%)

ICT Wirtschaftsinformatiker/-in BI/DWH Professional

Coding Specialist (Fluent in French) - Freelance AI Trainer Project

LaTex Specialist (Fluent in French) - Freelance AI Trainer Project

Business Development Manager

Prof. / Sen. Software Entwickler im Big Data Bereich

Responsabile di prodotto (1213)

Digital Projektmanager 100%

Manufacturing Specialist (Fluent in French) - Freelance AI Trainer Project

STEM Specialist (Fluent in French) - Freelance AI Trainer Project

Site ERP Deployment Lead, Production and Supply Chain

Architetto/a ICT senior

Collaboratore/trice scientifico/a sicurezza e COMSEC

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