20 beste Stellen als document specialist in zürich, zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Client Adviser - UK Offshore Market
Rothschild & Co —Zürich, ZH
- 100%
- Homeoffice
- Kommunikationsfähigkeit
- Homeoffice-Möglichkeit
Quality Inspector - Certifying Staff
SR Technics —Zürich, ZH
- 100%
- Englisch
- Microsoft Office
- Kommunikationsfähigkeit
Warranty Specialist (m/w/d) 80-100%
AMAG Group —Cham, ZG
- Hybrides Arbeiten
- Erfahrung Im Sekretariat
- Weiterbildungen
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Senior Networking Technology Sales Specialist (m/w/d)
NTT DATA —Zürich, ZH
- 100%
- Oracle
- Englisch
- AWS
Supervisor in Piece Part Repair
SR Technics —Zürich, ZH
- 100%
- Management-Erfahrung
- PMP
- Wartung
CNC-Polymechanic
SR Technics —Zürich, ZH
- 100%
- Englisch
- Produktion
Senior Accountant Ticketing Finance
FIFA —Zürich, ZH
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Rechnungswesen
- Umzugskostenzuschus
Postdoctoral position – Co-evaluating bio-inputs for Smallholder Farmers in Kenya
ETH Zürich —Zürich, ZH
- 100%
- Management-Erfahrung
- Doktorat
- Datenanalyse
Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
Operative Purchaser
Winterthur Gas & Diesel Switzerland Ltd —Winterthur, ZH
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Specialist Solution Architect - Databases, AGS Specialists, Europe Central
AWS EMEA SARL (Switzerland Branch) —Zürich, ZH
- 100%
- Oracle
- Management-Erfahrung
- Datenbanken
Senior Accountant Ticketing Finance
Federation International de Football Association (FIFA) —Zürich, ZH
- 100%
- Homeoffice
- Microsoft Powerpoint
- Microsoft Excel
- Rechnungswesen
- Umzugskostenzuschus
Shop Visit Manager (PW4000)
SR Technics —Bad, ZH
- 100%
- Englisch
- Bachelor
Software tester, Wrocław, Poland (m/f/d)
Proaxia Consulting —Spreitenbach, AG
- Wartung
- Englisch
- Analysefähigkeit
10 Tage
Instrumentation & Controls Engineer
Metafuels AG —Zürich, ZH
- Englisch
- SPS-Steuerung
Senior Chemical Risk Engineer (m/w/d) 80 - 100%
Zurich Insurance —Zürich, ZH
- Teilzeit
- Englisch
- Bachelor
Strategic Procurement Manager
SR Technics —Zürich, ZH
- 100%
- Management-Erfahrung
- Englisch
- Datenbanken
Robotic Welding Operator
SR Technics —Zürich, ZH
- 100%
- Englisch
- Schweissen
- Kommunikationsfähigkeit
Regulatory & Quality Builder, SaMD (40% Now, Ramp-Up to 100%)
Aeon —Winterthur, ZH
- Teilzeit
- Management-Erfahrung
- Schreibfähigkeiten
- Englisch
Direkt bewerben

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

document specialist Jobs in zürich, zh

Customer Care Specialist Switzerland

Client Adviser - UK Offshore Market

Quality Inspector - Certifying Staff

Warranty Specialist (m/w/d) 80-100%

Senior Networking Technology Sales Specialist (m/w/d)

Supervisor in Piece Part Repair

CNC-Polymechanic

Senior Accountant Ticketing Finance

Postdoctoral position – Co-evaluating bio-inputs for Smallholder Farmers in Kenya

Customer Care Specialist (CH & EU), Zug (CH)

Operative Purchaser

Senior Specialist Solution Architect - Databases, AGS Specialists, Europe Central

Senior Accountant Ticketing Finance

Shop Visit Manager (PW4000)

Software tester, Wrocław, Poland (m/f/d)

Instrumentation & Controls Engineer

Senior Chemical Risk Engineer (m/w/d) 80 - 100%

Strategic Procurement Manager

Robotic Welding Operator

Regulatory & Quality Builder, SaMD (40% Now, Ramp-Up to 100%)

Ich möchte aktuelle Job-E-Mails für Stellen als document specialist in zürich, zh erhalten

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