20 beste Stellen als senior consultant in winterthur zh – aktuell auf Personalsuche

Deliver exceptional customer service to clients at all times, ensuring a professional, accurate, and timely response across all communication channels.
Be fully conversant with Global Distribution Systems, including Amadeus (essential), and international fares
Complete all bookings in strict accordance with each client’s travel policyand agreed service levels.
Proactively prioritise workload to ensure clients consistently receive the highest standard of service.
Select the most appropriate communication platform (phone, email, system messaging) to achieve the best outcome for both the client and the business.
Provide ticketing as needed
Complex ticketing and reissues
Inter‑office assistance across multiple locations and time zones
Monitor designated shared mailboxes and action all applicable requests efficiently and accurately.
Support Team Leaders with reporting, administration, and ad‑hoc operational tasks as required.
Assist other global teams during public holidays and peak periods when needed.
Manage agreed service levels (SLAs), ensuring all client requests are handled professionally while maintaining quality and compliance.
Identify and construct negotiated and complex airfares, leveraging all Direct ATPI systems
Maintain a strong understanding of company policies, procedures, and processes, ensuring adherence at all times and contributing to continuous improvement.
Stay up to date on Direct ATPI products and solutions to proactively propose suitable options to clients.
Share knowledge, expertise, and best practice with colleagues across teams and locations.
Proactively support and collaborate with other teams to ensure service continuity.
Take ownership of personal training and development, ensuring Training Academy requirements are up to date and demonstrating a strong passion for continuous learning.

Skills & Experience

Fluency in German (spoken and written) – essential
Strong proficiency in Amadeus
Confident user of Microsoft Word, Excel, and PowerPoint
Proven ability to deliver exceptional customer service in a fast‑paced, client‑focused environment
Strong attention to detail, organisational skills, and ability to work autonomously out of hours
Ability to remain calm, professional, and solution‑focused under pressure

Language:

Swiss German (Preferred)

Work Location: Remote

Direkt bewerben

Erweiterte Suche

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