17 beste Stellen als all private banking in genf ge – aktuell auf Personalsuche

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Head of Operational Support

SYZ GROUP
Genf, GE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Jira
Französisch
Microsoft Excel
Management-Erfahrung
Englisch
Erfahrung in der IT
Führungserfahrung
Kommunikationsfähigkeit
Zeitmanagement

Vollständige Stellenbeschreibung

The Head of Operational Support is responsible for overseeing the day-to-day activities of the Operational Support team, ensuring efficient task organization and smooth operational execution.

This role is accountable for maintaining high service levels, setting priorities, managing exceptions, and ensuring seamless support to internal stakeholders.

As the primary escalation point for operational support issues raised by his team or internal clients, the Head of Operational Support also serves as the key representative in both internal and external meetings concerning operational support, ensuring an optimal relationship with our internal stakeholders as well as with our provider Lombard Odier.

The role involves close collaboration with the Head of Operations and the Head of IT Operations to report specific issues and provide regular statistics and reporting on team activity and performance.

As a people manager, the Head of Operational Support is committed to fostering employee development, supporting skill enhancement, and promoting a culture of continuous improvement.

Responsabilités principales

Establish and monitor the appropriate organization allowing efficient management of all operational support activities by the team
Monitor daily issues, define priorities, assign tickets and manage activities and resources accordingly
Make timely decisions to identify and implement the most efficient solutions to escalated issues
Communicate effectively to gather appropriate and accurate information regarding issues being managed and/or escalated
Ensure service quality meets established and expected level/standards and implement and monitor KPIs accordingly
Act as the initial escalation point and ensure that timely and regular feedback is provided
Serve as the key representative in both internal and external meetings concerning operational support, ensuring an optimal relationship with our internal stakeholders as well as with our provider Lombard Odier
Ensure proper case traceability by keeping all ticketing tools accurately updated
Escalate and report issues to the Head of OPS & Head of IT OPS when appropriate
Lead a team of several people, ensuring employees development and coaching

Profil

Professional experience

8-10 years' experience in banking operations with a focus on supporting functions - Focus on OPS & IT issues management
Successful experience in leading and managing versatile teams, particularly in operational support functions
In depth knowledge of private banking working environment is a must

Professional competencies

Strong expertise in banking operations and/or help desk and/or support to Front Office
Strong expertise in issues management & reporting
Very good knowledge of banking transactions process and tools
Solid leadership and people management skills with the ability to build synergies in the team
Ability to work with a mainstream ticketing too

Personal competencies:

Solid time management, organization and prioritization abilities
Strong client and service orientation with good business acumen
Good analytical & problem-solving skills
Very good learning and adaptation skills
Excellent verbal and written communication skills
Proactive and solution-oriented attitude
Team player, entrepreneurial approach and integrity
Hands-on, results focused, with the energy and commitment to drive delivery
Flexible and ability to work in a multi-tasking and demanding environment

Language requirements:

Proficient in French and English (both oral and written)

IT Skills:

Proficient in Office Suite 365 with a focus on Excel application formatting and formula
G2 suite knowledge is a plus
Ticketing tool mandatory - Jira is a plus

Education:

Apprenticeship or higher degree in Finance-Banking

Jetzt bewerben

Erweiterte Suche

all private banking Jobs in genf ge

Head of Operational Support

Infrastructure Delivery Manager

Team leader - IT Compliance

Investment Manager/VP - SME Buyouts

WM Business Risk Manager

Regulatory & Financial Reporting Manager

Site Reliability Engineer (80-100%)

Business Risk Manager - Technology & Operations (80-100%)

Investment Content Designer (Temporary 12 months)

Corporate Taxation and Transfer Pricing Intern (6-9-month internship)

Head of Wealth Planning

WM Business Risk Manager (Russian Speaking)

SAP FI Application Expert (80-100%)

Product Owner – Risk & Compliance (CRM Platform)

Director, Relationship Manager Geneva (CE)

Senior Business Development - German Speaking Switzerland

VP, Enterprise Products & Solutions EMEA

Ich möchte aktuelle Job-E-Mails für Stellen als all private banking in genf ge erhalten

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