Job Title: Membership Growth and Club Experience Specialist – Eastern Europe
Area: Membership Growth & Experience
Reports to: Senior Team Lead of Regional Membership Growth & Experience
Classification: Full-time position
Location: Europe and Africa Office - Zurich, Switzerland
Organization Overview
Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.
Rotary’s Commitment to Belonging
At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.
The Europe/Africa Office, situated in Zurich, is part of the Rotary International Secretariat with its headquarters in Evanston, Illinois/USA. The mission of our 40 employees is to provide efficient and high-quality service to Rotarians in Europe, Africa and the Middle East and support them in attaining the objectives of Rotary.
Following an internal rotation, our Membership Growth and Experience Team in Zurich has an immediate availability or upon agreement opening for a
Membership Growth & Club Experience Specialist - (100%)
Supporting Netherlands, parts of Central/Eastern Europe, and Türkiye
Overview of the position
This position is a vital member of the Membership Growth and Club Experience team who is responsible for supporting and strengthening the club experience and driving membership growth and retention in a defined geographic territory. You serve as the primary liaison to district governors, governors-elect, governors-nominee, assistant governors, club presidents, and other volunteers responsible for membership attraction, member engagement, new club development and public image. In collaboration with Rotary International directors and other senior and regional Rotary leaders, you will oversee the overall progress of membership goals and strategies for your assigned territory.
Your Contributions to the Team
- You are responsible for supporting and strengthening the club experience while driving membership growth and retention in Bulgaria, Croatia, Czech Rep, Hungary, the Netherlands, Moldavia, Montenegro, Romania, Serbia, Slovakia, Slovenia, and Türkiye and you will serve as the primary liaison to district leaders, club presidents, membership chairs, and volunteers for member engagement, attraction, and new club development.
- You help guide, train, and support zone, district, and club-level volunteers with innovative ideas, strategies, and resources to advance membership goals, support and strengthen Rotary and Rotaract clubs, deliver a valuable club experience, foster member engagement and retention, improve membership diversity, and form new clubs.
- You provide guidance and support on member acquisition opportunities through our prospective member programs, events, or projects designed to connect with prospective members.
- You are a trusted advisor to club, district, and regional volunteer leaders on governance matters and positive culture-building.
- You handle activities to ensure flawless administration.
- You guide, engage, and train Rotarians through facilitated discussions, workshops, and presentations
- Travel to the assigned regions can be expected at least 2-3 times per year.
What you bring
- A Bachelor’s degree or equivalent work experience, and at least 3-5 years in a customer service role
- Proficiency in English is essential. Dutch, Turkish, or other languages from the above-mentioned countries are an asset.
- Highly structured and well-organized person who knows how to set priorities with a firm commitment to providing outstanding customer service
- Strong team spirit while appreciating working independently
- Ability to interact with high-level international business leaders and volunteers in their respective languages and in a culturally sensitive manner
- Keen interest in training, facilitated discussions, and other innovative learning/training techniques
- Professional demeanor and proven ability in oral and written communications, including public speaking, presentations, and promotional writing
- Excellent MS Office skills
- Keen interest in, and familiarity with, the culture of the assigned regions
Are you our new team member?
As our ideal candidate you can relate to the following Self-Leading Attributes:
Engagement – You foster relationships by hearing, recognizing, and valuing others
Communication – You are open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood
Collaboration – You build partnerships and work jointly with others to meet shared objectives
Presence – You are able to demonstrate composure and confidence and display a professional presence
Productivity – You strive to produce consistently excellent results that will help Rotary achieve its goals
Adaptability – You respond to changes with a positive attitude and recognize when to adjust based on the situation
Innovation – You move Rotary beyond traditional ways of thinking
We offer
- An interesting job opportunity in an inspiring international environment within one of the world’s leading service organizations
- Comprehensive social benefits
- 40-hour work week
- Flexible working hours
- 5 weeks of vacation
Come and join us – submit your application in English by completing the required form, and include a motivation letter, your curriculum vitae and reference letters. We will review the applications and conduct phone interviews on an ongoing basis.
Kindly note
Rotary is unable to offer any kind of visa or work-permit sponsorship or relocation support for this role.
