20 beste Stellen als customer service in luzern lu – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Customer Analytics & Lead Manager
Aman Group Sarl —Baar, ZG
- 100%
- CRM-Software
- Gastgewerbe
- Management-Erfahrung
Technical Support Engineer
Pilatus Aircraft Ltd —Stans, NW
- Wochenendarbeit
- Wartung
- Englisch
- Microsoft Office
Performance Controller - Planning and Controlling 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Englisch
- Master
- Datenbanken
HSE Specialist (m/w/d) 80%
Sodexo (Suisse) SA —Luzern, LU
- Teilzeit
- Englisch
- Projektmanagement
- Kommunikationsfähigkeit
Direkt bewerben
Spare Parts Specialist in Switzerland
BYD Europe —Zug, ZG
- Microsoft Excel
- Microsoft Outlook
- Englisch
- Pensionskasse
Onsite Deskside Support - Zug, Switzerland
Slipstream IT —Zug, ZG
- 100%
- Englisch
- Vor Ort
Direkt bewerben
Sales Representative
DiaSorin —Rotkreuz, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
System Development Troubleshooter
Roche —Zug, ZG
- 100%
- Datenanalyse
- Englisch
- Analysefähigkeit
- Eltern-/Erziehungsurlaub
CRM- und Customer-Insights-Manager (m/w/d) 100%
Robatech AG —Muri, AG
- 100%
- Management-Erfahrung
- Bachelor
- Marketing
Country Sales Lead - Switzerland
Tesla —Zug, ZG
- 100%
- Management-Erfahrung
- Kommunikationsfähigkeit
Leiter Sales & Service Center, 100%, (m/w/d)
⁠ STOBAG AG —Muri, AG
- 100%
- Management-Erfahrung
- Englisch
Industry Developer - Commercial Real Estate 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Bis zu 50% Reiseanteil
- Englisch
- Master
- Homeoffice-Möglichkeit
6 Tage
Fachspezialist:in Energieabrechnungen (alle)
pi-System GmbH —Oberkirch, LU
Business Change Analyst
Glencore —Zug, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
Medizintechnik Praktikum
Stöckli Medical —Sursee, LU
- Teilzeit
- Praktikum
Facilities / Office Manager
Galderma —Zug, ZG
- 100%
- Microsoft Excel
- Management-Erfahrung
- Englisch
Field Service Engineer – Laboratory Diagnostics (m/f/d)
Abbott Laboratories —Zug, ZG
- 100%
- Englisch
- Erfahrung in der IT
- Kommunikationsfähigkeit
Head of Financial Crime
AMINA Group —Zug, ZG
- 100%
- Englisch
- Master
- Analysefähigkeit
Direkt bewerben
3 Tage
Technical Trainer Fire Safety Systems 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Kommunikationsfähigkeit

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in luzern lu

Customer Care Specialist Switzerland

Customer Analytics & Lead Manager

Technical Support Engineer

Performance Controller - Planning and Controlling 80-100%

HSE Specialist (m/w/d) 80%

Spare Parts Specialist in Switzerland

Onsite Deskside Support - Zug, Switzerland

Sales Representative

System Development Troubleshooter

CRM- und Customer-Insights-Manager (m/w/d) 100%

Country Sales Lead - Switzerland

Leiter Sales & Service Center, 100%, (m/w/d)

Industry Developer - Commercial Real Estate 80-100%

Fachspezialist:in Energieabrechnungen (alle)

Business Change Analyst

Medizintechnik Praktikum

Facilities / Office Manager

Field Service Engineer – Laboratory Diagnostics (m/f/d)

Head of Financial Crime

Technical Trainer Fire Safety Systems 80-100%

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in luzern lu erhalten

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