20 beste Stellen als customer service in bâle bs – aktuell auf Personalsuche

1st & 2nd Level IT Support Specialist
Avacone —Basel, BS
- 100%
- Homeoffice
- Englisch
- Erfahrung in der IT
- Kommunikationsfähigkeit
Direkt bewerben
18 Std.
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Jet Aviation —Basel, BS
- Schreibfähigkeiten
- Englisch
- Microsoft Office
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SKAN AG —Allschwil, BL
- Montag bis Freitag
- Englisch
Cabinet Maker
Jet Aviation —Basel, BS
- Englisch
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IT Desktop Support Technician (m/w/d) - limited contract of 12 months
IMI Plc - Legacy Precision —Füllinsdorf, BL
- 100%
- Homeoffice
- Software-Fehlerbehebung
- Englisch
- Windows
1 Tag
Mentor
Nespresso —Basel, BS
- Teilzeit
- Englisch
- Erfahrung im Restaurant
- Pensionskasse
Head Digital Excellence Internal Manufacturing (m/f/d)
Bayer —Basel, BS
- Management-Erfahrung
- Analysefähigkeit
- Erfahrung in der IT
7 Tage
Account Manager Basel
DBi Services —Basel, BS
- 100%
- Homeoffice
- Oracle
- Management-Erfahrung
- Kundendienst
IT Support Engineer - L2
Avaso Technology Solutions —Basel, BS
- Wochenendarbeit
- Kundendienst
- Windows
- Microsoft Office
HR Services Specialist
Idorsia Pharmaceuticals Ltd. —Basel, BS
- 100%
- Kundendienst
- Arbeitsrecht
- Englisch
Key-Account Manager 60-80%
KNOWLEDGE RESOURCES GMBH —Basel, BS
- Teilzeit
- Englisch
- Erfolgsbeteiligung
Laboratory Technician
Sulzer —Allschwil, BL
- 100%
- Englisch
- Kommunikationsfähigkeit
- Kostenloser Parkplatz
Workshop Technician
Jet Aviation —Basel, BS
- Nachtschicht
- Englisch
- Microsoft Office
- PC-Kenntnisse
On-site Service Engineer (Chromatography) (f/m/d)
Thermo Fisher Scientific —Reinach, BL
- 100%
- Englisch
- Windows
- Microsoft Office
People Operations Lead (m/f/d)
Swiss IT Security Group AG —Basel, BS
- Englisch
- Verträge
- Kommunikationsfähigkeit
- Empfehlungsprogramm
Desktop Support Staff-EUC L2
Inovirex IT Systems —Basel, BS
- 8-Stunden-Schicht
- Windows
- Vor Ort
Direkt bewerben
Laboratory Scientist Physico-Chemical Quality Control 80-100%
Lonza —Basel, BS
- Laborerfahrung
- Englisch
- Forschungserfahrung
13 Tage
QA Deviation Management Specialist
Thermo Fisher Scientific —Allschwil, BL
- 100%
- Englisch
- Qualitätskontrolle
- Organisationstalent
13 Tage
Solution Business Manager (f/m/d)
Endress+Hauser Group Services —Reinach, BL
- 100%
- Management-Erfahrung
- Englisch
- Master
Sachbearbeiter Debitorenbuchhaltung 80-100% (m/w)
Regent Beleuchtungskörper —Basel, BS
- Englisch
6 Tage

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1st & 2nd Level IT Support Specialist

Avacone
Basel, BS

Direkt bewerben

Details zur Stelle

100% | Pensum: 90-100%
vor 18 Stunden

Qualifikationen

Englisch
Erfahrung in der IT
Citrix
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About the Role

We are looking for a service-oriented 1st & 2nd Level IT Support Specialist to join the IT Service Desk team. In this role, you will provide reliable technical support to internal users, resolve incidents and service requests, and contribute to the smooth operation of the workplace environment. You will act as a key point of contact for end users, ensuring a professional support experience while maintaining high service and security standards.

This position offers the opportunity to work with a broad range of workplace technologies, support business-critical applications, and contribute to continuous service improvement initiatives within a dynamic and collaborative IT environment.

Your Responsibilities

Handle, prioritise, and resolve IT incidents and service requests at 1st and 2nd level
Provide support for Microsoft 365 applications, Microsoft Teams, and standard workplace technologies
Configure, deploy, and support mobile devices
Perform Identity and Access Management tasks, including user account administration, MFA, and access permissions
Process, track, and document incidents and requests using ServiceNow
Create and maintain knowledge base articles and support documentation
Support and administer Active Directory and Azure Active Directory environments
Troubleshoot Citrix and Virtual Desktop Infrastructure (VDI) environments
Analyse recurring incidents and contribute to sustainable problem resolution
Escalate complex issues to specialised infrastructure, security, or application support teams when required
Deliver professional support via phone, remote support tools, and in-person interactions

Technologies & Tools

ServiceNow
Microsoft Teams
Microsoft 365
Multi-Factor Authentication (MFA)
Active Directory
Azure Active Directory
Citrix
Virtual Desktop Infrastructure (VDI)

General Responsibilities

Deliver professional and customer-focused support to all end users
Ensure all support activities are documented according to internal processes and compliance requirements
Adhere to IT service management procedures, security standards, and company policies
Support day-to-day operational activities within the IT Service Desk
Contribute to continuous improvement initiatives and service excellence

Requirements

Your ProfileQualifications & Experience

Completed IT education, apprenticeship, or equivalent practical experience
Experience in 1st and 2nd level IT support within a corporate environment
Good knowledge of Microsoft 365, Microsoft Teams, Active Directory, Azure Active Directory, MFA, Citrix, and VDI
Experience working with ticketing systems, ideally ServiceNow
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to support users through various channels
Very good English skills; German is considered an advantage

Personal Attributes

Service-oriented and customer-focused mindset
Reliable, structured, and organised working style
Ability to remain calm, professional, and solution-oriented in a fast-paced environment
Strong team player with a proactive approach to support and collaboration

Direkt bewerben

Erweiterte Suche

customer service Jobs in bâle bs

1st & 2nd Level IT Support Specialist

Copywriter

Field Engineer

Cabinet Maker

IT Desktop Support Technician (m/w/d) - limited contract of 12 months

Mentor

Head Digital Excellence Internal Manufacturing (m/f/d)

Account Manager Basel

IT Support Engineer - L2

HR Services Specialist

Key-Account Manager 60-80%

Laboratory Technician

Workshop Technician

On-site Service Engineer (Chromatography) (f/m/d)

People Operations Lead (m/f/d)

Desktop Support Staff-EUC L2

Laboratory Scientist Physico-Chemical Quality Control 80-100%

QA Deviation Management Specialist

Solution Business Manager (f/m/d)

Sachbearbeiter Debitorenbuchhaltung 80-100% (m/w)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in bâle bs erhalten

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