20 beste Stellen als documentation specialist in zürich, zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Tool Store Specialist
SR Technics —Zürich, ZH
- 100%
- Management-Erfahrung
- Wartung
- Englisch
NDT-Technician
SR Technics —Zürich, ZH
- 100%
- Englisch
- Microsoft Office
Technical Drafting Specialist - Humanoid (human)
Neura Robotics —Zürich, ZH
- 100%
- CAD
- Englisch
- Montage
Direkt bewerben
Kinetics Specialist
Destinus —Zürich, ZH
- 100%
- Militär
- Bachelor
- Produktion
Direkt bewerben
GCS Molecular Labs Senior Specialist – Hardware & Software
Roche —Zug, ZG
- 100%
- Bachelor
- Erfahrung mit Netzwerken
- Erfahrung in der IT
Health & Safety Manager, Data Center Health and Safety , Data Center Health and Safety
Amazon Data Services Switzerland GmbH —Zürich, ZH
- 100%
- Englisch
- AWS
- Erfahrung im Bauwesen
Technical Operations Specialist – Digital Assets
Cryptonow —Zug, ZG
- 100%
- Englisch
- Erfahrung in der IT
- Linux
Direkt bewerben
Internship in Low-Code Development 80 - 100% (f/m(d)
Hitachi —Dietlikon, ZH
- Homeoffice
- Informatik
- Englisch
- Vor Ort
14 Tage
CDS BUSINESS SUPPORT & DEVELOPMENT MANAGER 80 - 100% (f/m/d)
Julius Baer —Zürich, ZH
- Microsoft Powerpoint
- Microsoft Excel
- Wartung
7 Std.
Deep Learning Specialist B2B Process Industry (m/w/d)
GLONETPARTNERS —Zürich, ZH
- Hybrides Arbeiten
- Doktorat
- Salesforce
- Englisch
Charter Sales Specialist (Opfikon, Zürich) Switzerland
Haute Aviation —Opfikon, ZH
- Wochenendarbeit
- Englisch
- Bachelor
Direkt bewerben
Business Development Specialist (m/f/x)* Out of Hospital / Homecare
Solventum —Rüschlikon, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Analysefähigkeit
Mechanic Engine Testing
SR Technics —Zürich, ZH
- 100%
- Wartung
- Englisch
- Microsoft Office
Accountant and Merchant Settlement Specialist - CH
NetCents Technology Inc. —Zürich, ZH
- Montag bis Freitag
- Bachelor
- Ohne Hochschulabschluss
- Rechnungswesen
Direkt bewerben
Senior Accountant - Banking Operations and Credit Specialist 100% (f/m/d)
Julius Baer —Zürich, ZH
- 100%
- Englisch
- Microsoft Office
- Master
DCEO Chief Engineer , Data Center Engineering Operations
Amazon Data Services Switzerland GmbH —Zürich, ZH
- 100%
- Schemata
- Englisch
- Microsoft Office
9 Std.
Solutions & Services Executive m/f/d
Lenovo —Zürich, ZH
- 100%
- Englisch
14 Tage
HR Generalist and Finance Accountant
Hitachi —Zürich, ZH
- 100%
- Homeoffice
- Microsoft Excel
- Arbeitsrecht
- Englisch
Investment Associate - RISE Fund (100% Remote)
Tether Operations Limited —Zürich, ZH
- 100%
- Homeoffice
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

documentation specialist Jobs in zürich, zh

Customer Care Specialist Switzerland

Tool Store Specialist

NDT-Technician

Technical Drafting Specialist - Humanoid (human)

Kinetics Specialist

GCS Molecular Labs Senior Specialist – Hardware & Software

Health & Safety Manager, Data Center Health and Safety , Data Center Health and Safety

Technical Operations Specialist – Digital Assets

Internship in Low-Code Development 80 - 100% (f/m(d)

CDS BUSINESS SUPPORT & DEVELOPMENT MANAGER 80 - 100% (f/m/d)

Deep Learning Specialist B2B Process Industry (m/w/d)

Charter Sales Specialist (Opfikon, Zürich) Switzerland

Business Development Specialist (m/f/x)* Out of Hospital / Homecare

Mechanic Engine Testing

Accountant and Merchant Settlement Specialist - CH

Senior Accountant - Banking Operations and Credit Specialist 100% (f/m/d)

DCEO Chief Engineer , Data Center Engineering Operations

Solutions & Services Executive m/f/d

HR Generalist and Finance Accountant

Investment Associate - RISE Fund (100% Remote)

Ich möchte aktuelle Job-E-Mails für Stellen als documentation specialist in zürich, zh erhalten

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