20 beste Stellen als customer service in kanton zug – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Junior Sales Specialist
EDV Werke AG —Baar, ZG
- Vertrieb
- Kundendienst
- Englisch
Direkt bewerben
Performance Controller - Planning and Controlling 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Englisch
- Master
- Datenbanken
Business Change Analyst
Glencore —Zug, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
Account Manager (80%-100%)
Xelon AG —Zug, ZG
- Teilzeit
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Bachelor
Direkt bewerben
Technical Sales Manager
SoftInWay Inc. —Zug, ZG
- Bachelor
Technical Trainer Fire Safety Systems 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Kommunikationsfähigkeit
Associate Director - Industry Advisory 3
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- PMP
- Englisch
- Master
Direkt bewerben
23 Std.
ICT System & Network Engineer (m/f/d) 80-100%
Infront —Zug, ZG
- Hybrides Arbeiten
- Englisch
- Windows
- Erfahrung in der IT
- Pensionskasse
Technical Sales Engineer
Pipecare Group —Zug, ZG
- 100%
- Englisch
- Bachelor
- Ohne Hochschulabschluss
Head of Platform & Technology (100%)
Xelon AG —Zug, ZG
- 100%
- Hybrides Arbeiten
- Englisch
- Erfahrung in der IT
Direkt bewerben
Denza Technical Support Engineer Switzerland
BYD Europe —Zug, ZG
- 100%
- Englisch
- Kommunikationsfähigkeit
- Mechanikkenntnisse
Analytics & Insights Manager
Aman Group Sarl —Baar, ZG
- 100%
- SQL
- Analysefähigkeit
- Bachelor
Tax Manager - European Customer Taxes
Interactive Brokers —Zug, ZG
- Microsoft Excel
- Englisch
- Analysefähigkeit
ATM Operations Manager
Cryptonow —Zug, ZG
- 100%
- Management-Erfahrung
- Englisch
- Organisationstalent
Direkt bewerben
Brand Account Manager Oncology (m/w/d), Deutschschweiz (Sales Representative)
AbbVie —Cham, ZG
- 100%
- Homeoffice
- Englisch
- Microsoft Office
- Master
Global Relationship Manager - Assistant Vice President - English
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Master
Direkt bewerben
Associate Director, Quality
Kiniksa Pharmaceuticals —Zug, ZG
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Direkt bewerben
Innovation Process Engineer Thermal
Holcim —Zug, ZG
- Englisch
- Master
- Bachelor
- Eltern-/Erziehungsurlaub
- Empfehlungsprogramm
Business Development Director, Biologics
Catalent —Cham, ZG
- 100%
- Homeoffice
- Spanisch
- Management-Erfahrung
- Englisch
- Homeoffice-Möglichkeit

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in kanton zug

Customer Care Specialist Switzerland

Junior Sales Specialist

Performance Controller - Planning and Controlling 80-100%

Business Change Analyst

Account Manager (80%-100%)

Technical Sales Manager

Technical Trainer Fire Safety Systems 80-100%

Associate Director - Industry Advisory 3

ICT System & Network Engineer (m/f/d) 80-100%

Technical Sales Engineer

Head of Platform & Technology (100%)

Denza Technical Support Engineer Switzerland

Analytics & Insights Manager

Tax Manager - European Customer Taxes

ATM Operations Manager

Brand Account Manager Oncology (m/w/d), Deutschschweiz (Sales Representative)

Global Relationship Manager - Assistant Vice President - English

Associate Director, Quality

Innovation Process Engineer Thermal

Business Development Director, Biologics

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in kanton zug erhalten

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