20 beste Stellen als service manager in bern be – aktuell auf Personalsuche

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern
Decathlon Suisse —Köniz, BE
- Management-Erfahrung
Senior Telecommunications Operations Manager
NS Connections Telecommunications & IT Infrastructure GmbH —Bern, BE
- CHF 9’000 - CHF 15’000 pro Monat
- Management-Erfahrung
- Erfahrung in der IT
- Vor Ort
- Gesundheits- und Wohlfühlprogramme
- Aufstiegsmöglichkeiten
Direkt bewerben
Assistant Manager
VANOS TECH —Bern, BE
- CHF 2’300 - CHF 2’800 pro Monat
- Teilzeit
- Analysefähigkeit
- Führungserfahrung
Direkt bewerben
7 Tage
Store Manager (m/w/d) – Sales & Leadership | Inneneinrichtung I Bern
Sofacompany GmbH —Bern, BE
- 100%
- Englisch
- Mitarbeiterrabatt
Direkt bewerben
5 Std.
Communications consultant
United Nations —Bern, BE
- CHF 20’000 pro Jahr
- Teilzeit
- Homeoffice
- Schreibfähigkeiten
- Englisch
6 Tage
Audit (Assistant) Manager - Financial Services - Competence Center
PwC —Bern, BE
- 100%
- Englisch
- Rechnungswesen
Area Sales Manager - USA -East District-Maine, Vermont, and New Hampshire
Blaser Swisslube AG —Hasle, BE
- CHF 105’000 - CHF 115’000 pro Jahr
- 100%
- Kundendienst
- Englisch
- Microsoft Office
Account Manager:in Datenlösungen
Die Schweizerische Post —Bern, BE
- CHF 100’200 - CHF 115’200 pro Jahr
- 100%
- Vertrieb
- Englisch
3 Tage
Assistant Manager
blue NEWS —Bern, BE
- CHF 2’300 - CHF 2’600 pro Monat
- Wochenendarbeit
- Analysefähigkeit
- Führungserfahrung
Direkt bewerben
Inside Sales Representative – Fokus Food & Pharma / Manufacturing & Processes (100%, m/w/d)
Air Liquide —Gümligen, BE
- 100%
- Homeoffice
- Englisch
- Pendlerbeitrag
- Homeoffice-Möglichkeit
Area Sales Manager-West District-USA-Washington, Oregon, Idaho, and British Columbia
Blaser Swisslube AG —Hasle, BE
- CHF 105’000 - CHF 115’000 pro Jahr
- 100%
- Management-Erfahrung
- Kundendienst
- Englisch
Workplace Experience Coordinator
CBRE —Bern, BE
- 100%
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Programm Manager Transformation Allbranchenversicherung
Visana Services AG —Bern, BE
- 100%
1 Tag
Service Manager Lizenz- und Requestmanagement, 20 %
POHN IT-Consulting GmbH —Bern, BE
- Teilzeit
- Homeoffice
- Oracle
- Englisch
- Erfahrung in der IT
- Homeoffice-Möglichkeit
Direkt bewerben
14 Tage
Produktmanager/-in (1213)
Bundesverwaltung - Eidgenössisches Finanzdepartement EFD —Zollikofen, BE
- Englisch
- SQL
Guest Relations Agent 100% (m/w/d)
Hotel Schweizerhof Bern & Spa —Bern, BE
- 100%
- Englisch
- Organisationstalent
10 Tage
Digital Projektmanager 100%
Touring Club Suisse —Ostermundigen, BE
- 100%
- Microsoft Excel
- PMP
- Englisch
- Homeoffice-Möglichkeit
8 Tage
Testmanager/Testautomatisierer
Future IT GmbH —Bern, BE
- 100%
- Konfliktberatung
- Verhandlungsgeschick
ICT Service Manager – Microsoft 365 (m/w/d)
Ekkiden —Bern, BE
- 100%
- Microsoft Outlook
- Englisch
- Maturität
Direkt bewerben
Account Manager (m/w)
GENESIS Swiss Team AG —Bern, BE
- Englisch
- Erfahrung in der IT

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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon Suisse -
Köniz, BE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
Mehrsprachig

Vollständige Stellenbeschreibung

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ? Then the position of CRC Team Leader is made for you. Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence. Why this role? 1\. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based "One TEAM" vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2\. Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything. If an advisor wants to take the initiative to change a process because it creates friction for the customer, you give them the freedom to try, and you evaluate the results together. 3\. You drive continuous improvement with real data. We don't just want to be reactive; we want to anticipate. You will analyze contact rates, identify customer irritants, and deploy action plans to offer the best omnichannel experience in the Swiss market. What does a CRC Team Leader actually do? Your mission is clear: lead, support, and develop your team to deliver a premium customer experience while successfully navigating the transition to our new unified hub. You will know you are successful if, at the end of the year, your team’s engagement is high, turnover is low, and your operational KPIs (CSAT, First Contact Resolution) hit their targets. How do you achieve this? Your daily life is divided into three main areas: 1\. Team management and development - Manage a team of multilingual Customer Advisors (daily animation, prioritization, workload organization). - Lead monthly individual meetings with every team member. This is a mandatory and core pillar of the Decathlon management framework, ensuring a dedicated space for regular feedback, listening, and continuous growth. - Create a climate of trust, accountability, and psychological safety. - Support skill development (customer posture, autonomy, decision-making). - Contribute to performance reviews, regular feedback cycles, and individual development plans. - Identify talents and support internal mobility and growth paths. - Key indicators: Team engagement, Skill autonomy level, Turnover. 2\. Operational excellence and customer experience - Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot). - Monitor compliance with customer commitments (response time, promises, solutions). - Handle or coordinate complex and sensitive escalations. - Deploy and monitor quality standards and best practices. - Key indicators: CSAT / customer satisfaction, First Contact Resolution (FCR), Average response time. 3\. Performance management and continuous improvement - Analyze operational performance indicators (volumes, productivity, contact rate). - Identify customer irritants and improvement opportunities across journeys. - Contribute to optimization projects (processes, tools, automation, AI). - Participate in action plan definition, execution, and follow-up. - Act as a proactive contributor to organizational and operational improvements. - Key indicators: Productivity, Contact rate, Automation / deflection rate. 4\. Managerial relay and organizational contribution - Work in close collaboration with the CRC Leader and the other Team Leader. - Ensure managerial continuity through strong field presence and fast decision-making. - Contribute to operational planning and peak activity anticipation. - Embody CRC values, standards, and long-term vision.

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Erweiterte Suche

service manager Jobs in bern be

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Senior Telecommunications Operations Manager

Assistant Manager

Store Manager (m/w/d) – Sales & Leadership | Inneneinrichtung I Bern

Communications consultant

Audit (Assistant) Manager - Financial Services - Competence Center

Area Sales Manager - USA -East District-Maine, Vermont, and New Hampshire

Account Manager:in Datenlösungen

Assistant Manager

Inside Sales Representative – Fokus Food & Pharma / Manufacturing & Processes (100%, m/w/d)

Area Sales Manager-West District-USA-Washington, Oregon, Idaho, and British Columbia

Workplace Experience Coordinator

Programm Manager Transformation Allbranchenversicherung

Service Manager Lizenz- und Requestmanagement, 20 %

Produktmanager/-in (1213)

Guest Relations Agent 100% (m/w/d)

Digital Projektmanager 100%

Testmanager/Testautomatisierer

ICT Service Manager – Microsoft 365 (m/w/d)

Account Manager (m/w)

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