20 beste Stellen als documentation specialist in zürich zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
DCEO Chief Engineer , Data Center Engineering Operations
Amazon Data Services Switzerland GmbH —Zürich, ZH
- 100%
- Schemata
- Englisch
- Microsoft Office
2 Tage
Business Development Specialist (m/f/x)* Out of Hospital / Homecare
Solventum —Rüschlikon, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Analysefähigkeit
Deep Learning Specialist B2B Process Industry (m/w/d)
GLONETPARTNERS —Zürich, ZH
- Hybrides Arbeiten
- Doktorat
- Salesforce
- Englisch
Accountant and Merchant Settlement Specialist - CH
NetCents Technology Inc. —Zürich, ZH
- Montag bis Freitag
- Bachelor
- Ohne Hochschulabschluss
- Rechnungswesen
Direkt bewerben
Mechanic Engine Testing
SR Technics —Zürich, ZH
- 100%
- Wartung
- Englisch
- Microsoft Office
Senior Accountant - Banking Operations and Credit Specialist 100% (f/m/d)
Julius Baer —Zürich, ZH
- 100%
- Englisch
- Microsoft Office
- Master
CDS BUSINESS SUPPORT & DEVELOPMENT MANAGER 80 - 100% (f/m/d)
Julius Baer —Zürich, ZH
- Microsoft Powerpoint
- Microsoft Excel
- Wartung
2 Tage
Solutions & Services Executive m/f/d
Lenovo —Zürich, ZH
- 100%
- Englisch
Quality Inspector - Certifying Staff
SR Technics —Zürich, ZH
- 100%
- Englisch
- Microsoft Office
- Kommunikationsfähigkeit
Business Project Manager
FORFIRM —Zürich, ZH
- CHF 100’000 - CHF 120’000 pro Jahr
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
Direkt bewerben
Associate Director - Industry Advisory 3
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- PMP
- Englisch
- Master
Direkt bewerben
2 Tage
Vertical Market Specialist Data Centers, EMEA
Sika —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Microsoft Powerpoint
- Microsoft Word
- CRM-Software
Direkt bewerben
12 Tage
Intern Tax Financial Services - Transfer Pricing Zürich (Graduate)
EY —Zürich, ZH
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Supervisor in Piece Part Repair
SR Technics —Zürich, ZH
- 100%
- Management-Erfahrung
- PMP
- Wartung
CNC-Polymechanic
SR Technics —Zürich, ZH
- 100%
- Englisch
- Produktion
Numerical Modeling Engineer
Proxima Fusion —Zürich, ZH
- 100%
- Doktorat
- Master
- C++
Customer Care Specialist (CH & EU), Zug (CH)
Cryptonow —Zug, ZG
- CHF 65’000 - CHF 80’000 pro Jahr
- 100%
- Englisch
- Kommunikationsfähigkeit
- Verhandlungsgeschick
Direkt bewerben
T24 Application Support / Operation Engineer 100% (f/m/d)
Julius Baer —Zürich, ZH
- Wochenendarbeit
- Informatik
- Oracle
- Englisch
Group IT Business Consultant Trainee (m/f/d)
SWISS AUTOMOTIVE GROUP AG —Dietlikon, ZH
- 100%
- Englisch
- Master
- Analysefähigkeit
4 Tage

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

documentation specialist Jobs in zürich zh

Customer Care Specialist Switzerland

DCEO Chief Engineer , Data Center Engineering Operations

Business Development Specialist (m/f/x)* Out of Hospital / Homecare

Deep Learning Specialist B2B Process Industry (m/w/d)

Accountant and Merchant Settlement Specialist - CH

Mechanic Engine Testing

Senior Accountant - Banking Operations and Credit Specialist 100% (f/m/d)

CDS BUSINESS SUPPORT & DEVELOPMENT MANAGER 80 - 100% (f/m/d)

Solutions & Services Executive m/f/d

Quality Inspector - Certifying Staff

Business Project Manager

Associate Director - Industry Advisory 3

Vertical Market Specialist Data Centers, EMEA

Intern Tax Financial Services - Transfer Pricing Zürich (Graduate)

Supervisor in Piece Part Repair

CNC-Polymechanic

Numerical Modeling Engineer

Customer Care Specialist (CH & EU), Zug (CH)

T24 Application Support / Operation Engineer 100% (f/m/d)

Group IT Business Consultant Trainee (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als documentation specialist in zürich zh erhalten

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