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Position Overview

The position reports to the Real Estate Manager, in charge of all the subsidiary projects.

The main roles of the Maintenance Project Coordinator are to:

Structure the frame and organization of maintenance works,
Establish maintenance programs and budgets,
Follow the achievement of the works, from brief to completion, with cost follow up,
Organise the facility management of the Geneva flagship,

The finality of the position is to maintain the Hermès premises at a high level of quality in accordance with the Group standards.

Role and Responsibilities

Architecture of the maintenance activities:

Inventory all existing maintenance contracts for each store, identify missing ones.
Identify local contractors capable to become the interlocutor of the stores,
Tender and negotiate maintenance contracts to constantly improve the quality of services and propose cost effective solutions,
Formalise maintenance and minor works procedures, including the description of the respective roles of stores, head-office, local architects and contractors.

Maintenance program and budget:

Conduct regular store visits to ensure optimal maintenance performance,
Review the needs of each store and list / prioritize the necessary works with cost estimation,
Manage maintenance budget to make sure department goals stay on budget and committed programs are implemented on schedule
Provide monthly update of maintenance budget to management and advise of any budget vs cost offsets

Completion of maintenance works:

Address and resolve maintenance issues, coordinate with vendors / contractors and store teams,
Organise, coordinate and oversee planned, preventive and emergency maintenance activities. This includes but is not limited to HVAC, lighting systems, floors and ceilings, furniture, lifts, and any other areas as required,
Organise, coordinate and oversee security systems maintenance and upgrades (CCTV, Access control, Dialock, intrusion alarm, tagging systems), fire alarms in close collaboration with Internal Control,
Assist IT / Operations Managers on all related topics of each project (SmartOps, Prodco implementation, etc.),
Assist Retail or Communication Teams for store events as needed,
Assist for new stores opening, staff training on facility management,
Monitor and follow up Group audits while ensuring constant health and safety regulations and safe working practices compliance,
Support team in implementing sustainable practices and objectives within all stores and offices.

Skills:

Technical studies, 2 years minimum experience in a similar role,
Understanding of luxury retail environment and attention to quality and safety details,
Excellent communication and interpersonal skills, collective mindset,
Ability to solve problems and to address multi-task topics,
Requires excellent organization and administrative skills,
English skills (spoken and written); other language (German / Italian) appreciated,
Microsoft office tools / Outlook.

As a responsible employer, we are committed to ethics, diversity, and inclusion. Join the human adventure of Hermès!