Date Posted:
2026-01-04
Country:
Switzerland
Location:
Route de Moncor 12, CP 1136, 1701 Fribourg
Role description
The O&T Sales Lead OA plays a pivotal role in shaping and executing the Operating Unit’s strategy for the maintenance and repair business in Switzerland. The position ensures the local sales organization is well‑structured, aligned, and fully focused on delivering business priorities and OA performance targets. With a strong sales management background, the O&T Sales Lead OA drives disciplined pipeline management, accurate forecasting, and effective sales planning. Working closely with the OA Lead and the O&T Sales Lead OU, the role leads initiatives that strengthen sales performance, commercial effectiveness, and customer value.
Success in this position requires strong organizational insight and the ability to operate effectively within a complex matrix environment. The role collaborates daily with OT Leads, Service Sales Representatives, and T Sales Representatives to achieve sales objectives, optimize processes, and continuously improve operational efficiency.
Role Responsibilities
Implementation of annual sales strategy for maintenance and repair business
Functional leading of the Service Sales Representatives (Generalists, Account Manager, Recovery specialists, T-Sales Representative)
Ensure disciplined pricing execution and annual price adjustments.
Implement effective pipeline management, CRM adoption, and sales tools
Strengthen lead generation through digital marketing and targeted acquisition
Analyse market trends and derive actions to grow portfolio and service contracts
Enhance contract product offerings and drive maintenance portfolio expansion
Manage repair sales funnel, lead generation, and customer engagement
Plan and execute T‑campaigns to support sustainable repair (T) growth
Support rollout of international processes/tools to meet growth targets
Role KPI’s
ABV / O‑Sales
O‑Margin
T‑Orders & T‑Margin
Conversions, Cancellations & Recaptures
Cancellation & Recapture Rates
Net Gain / Erosion Rate
Customer Satisfaction (CSAT, NPS)
OO‑Subscriptions & Forecast Accuracy (FCST vs. Actual)
Qualifications, Competencies & Skills
5+ years’ experience in service and repair business
Strong understanding of maintenance, repair, and sales processes
Fluent in French and English. German is a plus
Ability to lead cross‑functional teams
Excellente communication and stakeholder management skills
Strong analytical, strategic, and problem‑solving capabilities
High customer focus and value‑driven mindset
Results‑oriented with strong delivery record
Collaborative team player in matrix environments
Solid commercial acumen; skilled in sales process optimization
Proficient with CRM and digital sales tools
Strong coaching and development skills
Competent in pipeline management, forecasting, and data‑driven decisions
Travel requirement - Up to 40% within Switzerland
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
