20 beste Stellen als head market strategy in zurigo zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Head of Distribution & Logistics Procurement
On AG —Zürich, ZH
- Homeoffice
- Management-Erfahrung
- Microsoft Office
- Bachelor
Product Manager
OTS Globe —Opfikon, ZH
- Microsoft Powerpoint
- Spanisch
- Microsoft Excel
Direkt bewerben
VP Product - Capital Markets
Keyrock —Zürich, ZH
- 100%
- Homeoffice
- Management-Erfahrung
- Recruiting
- Führungserfahrung
Relationship Manager - Zurich
T. Rowe Price —Zürich, ZH
- 100%
- Management-Erfahrung
- Vertrieb
- Salesforce
Digital Health Project Lead
Biogen —Baar, ZG
- 100%
- Doktorat
- Englisch
- Master
Financial Analyst - Performance & Initiative Manager 100% (f/m/d)
Julius Baer —Zürich, ZH
- 100%
- Microsoft Excel
- Management-Erfahrung
- Schreibfähigkeiten
1 Tag
Account Executive
Jua —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Doktorat
- Master
Strategic Account Executive - DACH
BLP Digital AG —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Englisch
Senior Underwriter - Property Facultative
AXA —Zürich, ZH
- Management-Erfahrung
- Englisch
- Analysefähigkeit
- Urlaub aus familiären Gründen
2 Tage
Senior Strategic Account Executive - DACH
BLP Digital AG —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Englisch
Director, Medical Excellence and Operations
BridgeBio Pharma —Zug, ZG
- Bachelor
- Kommunikationsfähigkeit
- Bezahlte Feiertage
- Bezahlte Ferien
Senior Account Executive
Bug Bounty Switzerland —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Microsoft Excel
Head of Financial Planning, Analysis and Controlling
Avaloq —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Master
- Analysefähigkeit
- Bachelor
Direkt bewerben
Director, Platform and Integration Lead
Blockstream —Zürich, ZH
- 100%
- Management-Erfahrung
- Englisch
- AWS
Direkt bewerben
Senior Market Risk Analyst (f/m/d)
Axpo Group —Baden, AG
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- SQL
Regional Security Manager Europe (EUCE, EUW)
Holcim —Zug, ZG
- Management-Erfahrung
- Militär
- Englisch
- Eltern-/Erziehungsurlaub
- Empfehlungsprogramm
Senior Director, International Medical Affairs
Mirum Pharmaceuticals —Zug, ZG
- Microsoft Powerpoint
- Microsoft Excel
- Doktorat
AfterSales Area Manager Switzerland (DE)
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Vertrieb
- Englisch
- Kommunikationsfähigkeit
Head of Data Governance and Master Data Management (m/f/d)
Dormakaba Group —Rümlang, ZH
- 100%
- Management-Erfahrung
- Englisch
- Erfahrung in der IT
- Kostenloser Parkplatz

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

head market strategy Jobs in zurigo zh

Customer Care Specialist Switzerland

Head of Distribution & Logistics Procurement

Product Manager

VP Product - Capital Markets

Relationship Manager - Zurich

Digital Health Project Lead

Financial Analyst - Performance & Initiative Manager 100% (f/m/d)

Account Executive

Strategic Account Executive - DACH

Senior Underwriter - Property Facultative

Senior Strategic Account Executive - DACH

Director, Medical Excellence and Operations

Senior Account Executive

Head of Financial Planning, Analysis and Controlling

Director, Platform and Integration Lead

Senior Market Risk Analyst (f/m/d)

Regional Security Manager Europe (EUCE, EUW)

Senior Director, International Medical Affairs

AfterSales Area Manager Switzerland (DE)

Head of Data Governance and Master Data Management (m/f/d)

Ich möchte aktuelle Job-E-Mails für Stellen als head market strategy in zurigo zh erhalten

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