20 beste Stellen als head of quality in zürich, zh – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Junior Account Manager 100% (f/m/d) - Temporary 12 Months
Julius Baer —Zürich, ZH
- 100%
- Bachelor
- Kommunikationsfähigkeit
Financial Analyst - Performance & Initiative Manager 100% (f/m/d)
Julius Baer —Zürich, ZH
- 100%
- Microsoft Excel
- Management-Erfahrung
- Schreibfähigkeiten
1 Tag
Associate Director EU CTR Strategy & Operations Excellence Lead
Biogen —Baar, ZG
- 100%
- Management-Erfahrung
- Projektmanagement
- Führungserfahrung
5 Tage
Executive Assistant - EMEAC
Galderma —Zug, ZG
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
Delivery Project Manager
Blockstream —Zürich, ZH
- 100%
- Management-Erfahrung
- PMP
- Englisch
Direkt bewerben
Head of Sales – Elus Platform
Evooq —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Bis zu 50% Reiseanteil
- Englisch
Direkt bewerben
14 Tage
Senior Sales Manager - Switzerland
Allianz —Wallisellen, ZH
- 100%
- Englisch
- Kommunikationsfähigkeit
Global Head Release Management Fire Safety 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Master
Chief Technology Officer
Enzian Labs AG —Zürich, ZH
- 100%
- Doktorat
- Englisch
- Master
Direkt bewerben
Senior Android Developer – Drone Navigation & Control
Sulzer & Schmid Laboratories AG —Oetwil, ZH
- Homeoffice
- Englisch
- Bachelor
Kinetics Specialist
Destinus —Zürich, ZH
- 100%
- Militär
- Bachelor
- Produktion
Direkt bewerben
Strategic Financial Analyst 80 - 100% (f/m/d)
Julius Baer —Zürich, ZH
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
Business and Operation Manager – Legal Assets
SYZ GROUP —Freienbach, SZ
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Assurance, Risk & Internal Controls (ARIC) Transformation Lead
ABB —Zürich, ZH
- 100%
- Keine Berufserfahrung erforderlich
- Rechnungswesen
- Erfahrung in der IT
8 Tage
Leader Task Force (m/f/d)
Winterthur Gas & Diesel Switzerland Ltd —Winterthur, ZH
- Englisch
- Master
- Analysefähigkeit
Product Manager - Digital Marketplace Automotive (f|m|d) - Zurich - Hybrid Work (80-100%)
SMG Swiss Marketplace Group AG Switzerland —Zürich, ZH
- Hybrides Arbeiten
- Englisch
- Bachelor
- Ohne Hochschulabschluss
- Eltern-/Erziehungsurlaub
Direkt bewerben
Senior accountant
SGS —Zug, ZG
- 100%
- Hybrides Arbeiten
- Microsoft Excel
- Oracle
- Analysefähigkeit
Direkt bewerben
3 Tage
Tool Store Specialist
SR Technics —Zürich, ZH
- 100%
- Management-Erfahrung
- Wartung
- Englisch
Senior Lead - Footwear Materials
On AG —Zürich, ZH
- Englisch
- Master
- Bachelor
2 Tage

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

head of quality Jobs in zürich, zh

Customer Care Specialist Switzerland

Junior Account Manager 100% (f/m/d) - Temporary 12 Months

Financial Analyst - Performance & Initiative Manager 100% (f/m/d)

Associate Director EU CTR Strategy & Operations Excellence Lead

Executive Assistant - EMEAC

Delivery Project Manager

Head of Sales – Elus Platform

Senior Sales Manager - Switzerland

Global Head Release Management Fire Safety 80-100%

Chief Technology Officer

Senior Android Developer – Drone Navigation & Control

Kinetics Specialist

Strategic Financial Analyst 80 - 100% (f/m/d)

Business and Operation Manager – Legal Assets

Assurance, Risk & Internal Controls (ARIC) Transformation Lead

Leader Task Force (m/f/d)

Product Manager - Digital Marketplace Automotive (f|m|d) - Zurich - Hybrid Work (80-100%)

Senior accountant

Tool Store Specialist

Senior Lead - Footwear Materials

Ich möchte aktuelle Job-E-Mails für Stellen als head of quality in zürich, zh erhalten

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