19 beste Stellen als technical lead in lausanne, vd – aktuell auf Personalsuche

EU Customer and Sales Operations Specialist
ONWARD Medical —Lausanne, VD
- Management-Erfahrung
- Salesforce
- Englisch
Tech Lead, Android Core Product - Lausanne, Switzerland
Speechify —Lausanne, VD
- Homeoffice
- Doktorat
- Schreibfähigkeiten
- Kommunikationsfähigkeit
UAV Battery Engineer
Harmattan AI —Lausanne, VD
- 100%
- Master
- Bachelor
- Produktion
8 Tage
Mechanical Engineer
Harmattan AI —Lausanne, VD
- 100%
- Master
- Analysefähigkeit
- Produktion
Senior System Engineer
ELCA Informatique SA —Pully, VD
- 100%
- Englisch
- Windows
- Master
2 Tage
Sales Engineer, French Fluency Required (80–100%)
ABB —Morges, VD
- 100%
- Vertrieb
- Bachelor
- Kommunikationsfähigkeit
Internship - Microbiology Quality Control (m/f/d)
Merck KGaA —Corsier-sur-Vevey, VD
- Englisch
- Praktikum
- Aufstiegsmöglichkeiten
6 Tage
Software Engineer, iOS Core Product - Lausanne, Switzerland
Speechify —Lausanne, VD
- Homeoffice
- Doktorat
- Kommunikationsfähigkeit
14 Tage
P2612 - Senior Manager Statistical Programming
Debiopharm —Lausanne, VD
- 100%
- Informatik
- Master
- Softwareentwicklung
Direkt bewerben
P2607 - Medical Director, Oncology
Debiopharm —Lausanne, VD
- 100%
- Master
Direkt bewerben
P2617 - Senior Clinical Data Manager
Debiopharm —Lausanne, VD
- 100%
- Englisch
- Datenbanken
- Projektmanagement
Direkt bewerben
Senior AI Machine Learning Engineer
Nexthink —Lausanne, VD
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Master
Direkt bewerben
22 Std.
Aerodynamics Methodology and Software Engineer
Harmattan AI —Lausanne, VD
- 100%
- Doktorat
- Master
- Datenbanken
Senior AI Research Engineer
Nexthink —Lausanne, VD
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Forschungserfahrung
- Master
Direkt bewerben
Account Executive DACH
DuoKey —Prilly, VD
- Homeoffice
- Englisch
- Bezahlte Ferien
Direkt bewerben
Senior Frontend Engineer
Evooq —Lausanne, VD
- 100%
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- JavaScript
Direkt bewerben
Mid-Market Account Manager
Coface —Lausanne, VD
- 100%
- Hybrides Arbeiten
- Englisch
- Analysefähigkeit
- Erfahrung in der IT
Direkt bewerben
Genesis OR Consultant (French, German and English speaker)
Intuitive Surgical —Aubonne, VD
- Homeoffice
- Management-Erfahrung
- Englisch
- Microsoft Office
Principal/Staff Software Engineer
Nexthink —Lausanne, VD
- 100%
- Management-Erfahrung
- Java
- Master
Direkt bewerben

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EU Customer and Sales Operations Specialist

ONWARD Medical -
Lausanne, VD

Jetzt bewerben

Details zur Stelle

Festanstellung

Qualifikationen

Management-Erfahrung
Salesforce
Englisch
Bachelor
CRM
Organisationstalent
Kundensupport
Marketing
Deutsch

Vollständige Stellenbeschreibung

As a Customer and Sales Operations Specialist (Europe), you will be the primary point of contact for ONWARD’s customers across the DACH region and broader Europe. You will be responsible for delivering exceptional post-sale support and ensuring a seamless customer experience across clinics, distributors, and home users. In addition to core customer support responsibilities, this role will support key sales operations activities, including CRM support, quoting, and operational coordination, reflecting the hybrid nature of the European market.
This role is critical to supporting ONWARD’s European expansion by balancing high-quality customer experience with efficient commercial execution.

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
Provide timely, accurate, and professional support regarding product usage, troubleshooting, and general inquiries, escalating complex technical or clinical issues as needed.
Ensure all customer interactions reflect ONWARD’s commitment to service and mission.
Manage inbound requests, including intake, triage, and handoff to appropriate internal teams.
Coordinate across Sales, Clinical, Operations, and other internal teams to ensure timely follow-up and resolution.
Capture, document, and manage customer complaints in alignment with quality and regulatory requirements.
Collect and communicate customer feedback to internal stakeholders to support continuous improvement.
Support onboarding of new clinics and distributors, ensuring a smooth transition into ONWARD workflows and processes.
Coordinate required documentation, training materials, and internal alignment.
Support home users, clinics, and distributors with product-related inquiries, troubleshooting, and spare parts orders, ensuring timely fulfillment.
Process customer orders, returns, and exchanges.
Coordinate with supply chain and logistics teams to ensure timely and accurate delivery across EU/EEA and Switzerland.
Ensure all documentation complies with EU MDR and Swissmedic requirements.
Coordinate product demonstrations and support alignment of sales calendars across teams.
Support quote generation in alignment with pricing and commercial guidelines.
Provide Salesforce (CRM) support, including data entry, pipeline updates, and user assistance.
Assist with order management, shipment coordination, RFPs, vendor registrations, and sales credentialing.
Accurately log all customer interactions and transactions in Salesforce CRM.
Maintain data accuracy and compliance with GDPR, EU MDR, and internal quality standards.
Work closely with Sales, Marketing, Customer Experience, Supply Chain, Clinical, and Finance teams to ensure seamless execution.

Experience, Qualifications & Skills

Bachelor’s degree or equivalent; a focus in Life Sciences, Biomedical Engineering, or Business preferred
Minimum 2 years of customer support experience in the medical device, healthcare, or regulated technology industry
Experience supporting customers across Europe, preferably within the DACH region
Fluent in German and English (written and spoken); additional languages a plus
Excellent communication, problem-solving, and interpersonal skills
Proficiency in Salesforce CRM and Microsoft 365
Strong organizational skills and attention to detail
Ability to manage multiple priorities and work independently
Understanding of medical device products, clinical workflows, and regulatory compliance (EU MDR, Swissmedic)
Exposure to sales operations processes (CRM, quoting, order coordination) is a plus
Self-motivated, reliable, and collaborative
Thrives in a mission-driven, multicultural environment
Strong sense of ownership and accountability
Represents ONWARD’s Commitments: We Serve with Purpose, We Act with Integrity, We Lead with Courage, We Grow through Collaboration

Jetzt bewerben

Erweiterte Suche

technical lead Jobs in lausanne, vd

EU Customer and Sales Operations Specialist

Tech Lead, Android Core Product - Lausanne, Switzerland

UAV Battery Engineer

Mechanical Engineer

Senior System Engineer

Sales Engineer, French Fluency Required (80–100%)

Internship - Microbiology Quality Control (m/f/d)

Software Engineer, iOS Core Product - Lausanne, Switzerland

P2612 - Senior Manager Statistical Programming

P2607 - Medical Director, Oncology

P2617 - Senior Clinical Data Manager

Senior AI Machine Learning Engineer

Aerodynamics Methodology and Software Engineer

Senior AI Research Engineer

Account Executive DACH

Senior Frontend Engineer

Mid-Market Account Manager

Genesis OR Consultant (French, German and English speaker)

Principal/Staff Software Engineer

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