9 beste Stellen als head of customer in zug zg – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Senior Manager, Client Lead
Blockstream —Zürich, ZH
- 100%
- Management-Erfahrung
- Englisch
- Kommunikationsfähigkeit
Direkt bewerben
Experienced Key Account Manager for Coop 80-100% (m/w/d)
Perfetti Van Melle —Zürich, ZH
- Englisch
- Analysefähigkeit
- Bachelor
- Aufstiegsmöglichkeiten
- Pensionskasse
Senior Software Engineer, Core Experiences - Zurich, Switzerland
Speechify —Zürich, ZH
- Homeoffice
- Java
- Erfahrung in der IT
11 Tage
Product Owner
Blockstream —Zürich, ZH
- 100%
- Englisch
- Java
- AWS
Direkt bewerben
Technical Solutions Consultant (pre-sales)
Avaloq —Zürich, ZH
- 100%
- Hybrides Arbeiten
- Spanisch
- Management-Erfahrung
- Englisch
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Dolder Hotel AG —Zürich, ZH
- Englisch
- Weiterbildungen
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7 Tage
Tech Lead, Web Core Product & Chrome Extension - Zurich, Switzerland
Speechify —Zürich, ZH
- Homeoffice
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- Kommunikationsfähigkeit
11 Tage
Director of Account Management (F/M) - Zurich (hybrid) or Germany (remote)
LumApps —Zürich, ZH
- Homeoffice
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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

head of customer Jobs in zug zg

Customer Care Specialist Switzerland

Senior Manager, Client Lead

Experienced Key Account Manager for Coop 80-100% (m/w/d)

Senior Software Engineer, Core Experiences - Zurich, Switzerland

Product Owner

Technical Solutions Consultant (pre-sales)

F&B Coordinator

Tech Lead, Web Core Product & Chrome Extension - Zurich, Switzerland

Director of Account Management (F/M) - Zurich (hybrid) or Germany (remote)

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Ich möchte aktuelle Job-E-Mails für Stellen als head of customer in zug zg erhalten

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