20 beste Stellen als it manager in zollikofen be – aktuell auf Personalsuche

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern
Decathlon Suisse —Köniz, BE
- Management-Erfahrung
EU Collectibles Inventory Insights Lead
eBay Inc. —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Business Development Manager
E Tech Group —Bern, BE
- Vertrieb
- Bachelor
- Kommunikationsfähigkeit
Direkt bewerben
3 Tage
CH_Solution Architect
AdNovum —Bern, BE
- 100%
- Informatik
- Management-Erfahrung
- Englisch
8 Tage
Marketing Coordinator, Hugo Boss
Movado Group, Inc. —Biel/Bienne, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
HR Business Partner
Movado Group, Inc. —Biel/Bienne, BE
- 100%
- Homeoffice
- Spanisch
- Englisch
- Master
- Eltern-/Erziehungsurlaub
1 Tag
Director, Policy, Advocacy and Government Affairs Switzerland
CSL Behring —Bern, BE
- 100%
- Englisch
- Analysefähigkeit
5 Tage
Site ERP Deployment Lead, Production and Supply Chain
Bavarian Nordic —Bern, BE
- 100%
- Microsoft Excel
- Englisch
- Erfahrung in der IT
Senior Manager Total Rewards EMEA
CSL Behring —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Englisch
5 Tage
Lean Six Sigma Lead (m/f/d)
Mondelēz International —Bern, BE
- 100%
- Englisch
- Bachelor
- Führungserfahrung
EU Sr Program Manager
eBay Inc. —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Master
Key account executive
Movado Group, Inc. —Biel/Bienne, BE
- 100%
- Homeoffice
- Microsoft Powerpoint
- Microsoft Excel
- Vertrieb
- Mitarbeiterrabatt
- Pensionskasse
Collectibles Strategy & Ops Manager
eBay Inc. —Bern, BE
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Master
Linux System Administrator / Engineer
Bucher + Suter —Bern, BE
- 100%
- Englisch
- Windows
- Datenbanken
- Bezahlte Ferien
- Aufstiegsmöglichkeiten
Abacus Consultant im Bereich Wertschöpfung (a)
Axept Business Software AG —Bern, BE
- 100%
- Lohnfortzahlung bei Krankheit
SAP Consultant Logistics (m/w/d)
NOVO Business Consultants AG —Bern, BE
- Betriebswirtschaftslehre
Serviceberater Skoda (m/w/d) 100%
AMAG Group —Bern, BE
- 100%
3 Tage
Service Manager Lizenz- und Requestmanagement, 20 %
POHN IT-Consulting GmbH —Bern, BE
- Teilzeit
- Homeoffice
- Oracle
- Englisch
- Erfahrung in der IT
- Homeoffice-Möglichkeit
Direkt bewerben
13 Tage
DevOps Engineer / Cloud Platform Engineer (a)
AdNovum —Bern, BE
- Teilzeit
- Informatik
- Management-Erfahrung
- Englisch
11 Tage
(Junior) PMO BID & Offer Support
ELCA Informatique SA —Bern, BE
- 100%
- Englisch
- Microsoft Office
- Bachelor

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Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

Decathlon Suisse -
Köniz, BE

Jetzt bewerben

Details zur Stelle

Qualifikationen

Management-Erfahrung
Mehrsprachig

Vollständige Stellenbeschreibung

Are you looking for a role where you manage people ? Do you want to lead a team through a major organizational transformation ? Then the position of CRC Team Leader is made for you. Your future team context You will be joining a highly engaged CRC team composed of 13 Customer Advisors. To support our strategic transformation and growth, we are expanding our leadership. You will work hand-in-hand with Stéphane (CRC Manager) and Chloé (our current Team Leader), stepping in as the second Team Leader to ensure managerial continuity, proximity, and operational excellence. Why this role? 1\. You are leading a major transformation The Decathlon Switzerland CRC is evolving. We are moving from geographic management to an expertise-based "One TEAM" vision. Because we have outsourced our Level 1 support to external partners, your internal team of 13 advisors acts as a true Center of Excellence handling complex, high-value cases. 2\. Your success is your team’s success At Decathlon, your role as a manager isn't to control everything, but to facilitate everything. If an advisor wants to take the initiative to change a process because it creates friction for the customer, you give them the freedom to try, and you evaluate the results together. 3\. You drive continuous improvement with real data. We don't just want to be reactive; we want to anticipate. You will analyze contact rates, identify customer irritants, and deploy action plans to offer the best omnichannel experience in the Swiss market. What does a CRC Team Leader actually do? Your mission is clear: lead, support, and develop your team to deliver a premium customer experience while successfully navigating the transition to our new unified hub. You will know you are successful if, at the end of the year, your team’s engagement is high, turnover is low, and your operational KPIs (CSAT, First Contact Resolution) hit their targets. How do you achieve this? Your daily life is divided into three main areas: 1\. Team management and development - Manage a team of multilingual Customer Advisors (daily animation, prioritization, workload organization). - Lead monthly individual meetings with every team member. This is a mandatory and core pillar of the Decathlon management framework, ensuring a dedicated space for regular feedback, listening, and continuous growth. - Create a climate of trust, accountability, and psychological safety. - Support skill development (customer posture, autonomy, decision-making). - Contribute to performance reviews, regular feedback cycles, and individual development plans. - Identify talents and support internal mobility and growth paths. - Key indicators: Team engagement, Skill autonomy level, Turnover. 2\. Operational excellence and customer experience - Ensure high-quality and personalized handling of customer contacts across all channels (email, chat, phone, bot). - Monitor compliance with customer commitments (response time, promises, solutions). - Handle or coordinate complex and sensitive escalations. - Deploy and monitor quality standards and best practices. - Key indicators: CSAT / customer satisfaction, First Contact Resolution (FCR), Average response time. 3\. Performance management and continuous improvement - Analyze operational performance indicators (volumes, productivity, contact rate). - Identify customer irritants and improvement opportunities across journeys. - Contribute to optimization projects (processes, tools, automation, AI). - Participate in action plan definition, execution, and follow-up. - Act as a proactive contributor to organizational and operational improvements. - Key indicators: Productivity, Contact rate, Automation / deflection rate. 4\. Managerial relay and organizational contribution - Work in close collaboration with the CRC Leader and the other Team Leader. - Ensure managerial continuity through strong field presence and fast decision-making. - Contribute to operational planning and peak activity anticipation. - Embody CRC values, standards, and long-term vision.

Jetzt bewerben

Erweiterte Suche

it manager Jobs in zollikofen be

Customer Service Team Leader (m/f/x) – Permanent - 100% - Niederwangen, Bern

EU Collectibles Inventory Insights Lead

Business Development Manager

CH_Solution Architect

Marketing Coordinator, Hugo Boss

HR Business Partner

Director, Policy, Advocacy and Government Affairs Switzerland

Site ERP Deployment Lead, Production and Supply Chain

Senior Manager Total Rewards EMEA

Lean Six Sigma Lead (m/f/d)

EU Sr Program Manager

Key account executive

Collectibles Strategy & Ops Manager

Linux System Administrator / Engineer

Abacus Consultant im Bereich Wertschöpfung (a)

SAP Consultant Logistics (m/w/d)

Serviceberater Skoda (m/w/d) 100%

Service Manager Lizenz- und Requestmanagement, 20 %

DevOps Engineer / Cloud Platform Engineer (a)

(Junior) PMO BID & Offer Support

Ich möchte aktuelle Job-E-Mails für Stellen als it manager in zollikofen be erhalten

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