The Senior Manager, Regional Process Excellence & Innovation Freight Fowarding (f/m/d) acts as the regional lead for translating strategy into execution — supporting the Sr. Director Ops Excellence in delivering a standardised, data-driven, and digitally enabled operating model across Air, Ocean.
The role balances hands-on project execution with stakeholder management, supporting business units in adopting process excellence principles, automation tools, and innovation initiatives.
How you will contribute:
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Lead the identification, design, and delivery of process improvement initiatives across Freight Europe
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Drive the regional deployment of automation and digitalisation projects in coordination with the global Ops Excellence, Data, and IT teams
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Support the definition, rollout, and monitoring of standard operating procedures (SOPs), process KPIs, and performance Frameworks
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Collaborate with Business Intelligence and Data Analytics teams to create visibility tools and Dashboards
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Manage multiple cross-functional improvement and transformation projects concurrently, ensuring adherence to timelines, budgets, and expected Outcomes
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Act as a key interface between Operations, IT, Data, and other functional teams. Facilitate workshops, training, and communication sessions to ensure effective change adoption and process ownership at regional and local Level
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Provide guidance, coaching, and knowledge sharing on process improvement tools, continuous improvement culture, and innovation practices to local and cluster Teams
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Partner with regional QA and governance functions to ensure operational readiness for audits, certifications, and customer requirements related to process performance
Your key qualifications:
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Bachelor’s degree in Logistics, Supply Chain Management, Industrial Engineering or Business Administration, or a related field.Master’s degree preferred in a related field or in Process/Operational Excellence
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Minimum 7–10 years of experience in Freight Forwarding, Supply Chain or Logistics Operations, , including at least 3 years in a process improvement or transformation role
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Proven track record in leading process optimisation and digitalisation initiatives within an international, multi-site organisation
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Experience working in cross-functional, multicultural environments and managing complex stakeholder networks.
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Demonstrated ability to translate strategy into actionable projects and deliver measurable operational results
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Familiarity with freight systems, TMS/ERP environments, and automation or analytics tools (e.g., Power BI, Tableau, or equivalent)
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Skilled at influencing teams, facilitating workshops, and embedding new ways of working through structured change approaches
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Fluent in English (written and spoken). Additional European languages (German, Dutch, or French) are an advantage
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
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