20 beste Stellen als leader service in basel bs – aktuell auf Personalsuche

Service Execution Team Leader
IKEA —Basel, BS
- Wochenendarbeit
- Kundendienst
- Englisch
- Organisationstalent
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
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Service Execution Team Leader

IKEA -
Basel, BS

Jetzt bewerben

Details zur Stelle

Festanstellung | 100% | Pensum: 90-100%

Leistungen

Kostenloser Parkplatz
Eltern-/Erziehungsurlaub
Personalrestaurant

Qualifikationen

Kundendienst
Englisch
Organisationstalent
Führungserfahrung

Vollständige Stellenbeschreibung

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Basel (Itingen)
Employment type

Full Time Permanent
Department

Logistics & Supply Chain
Deadline

2026-06-15

Candidate profile (title) Why we will love you

Candidate profile (text) - Default language Are you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic Service Execution Team Leader to join our (Logistics) team. In this role, you will lead by example, ensuring our customers receive outstanding service while optimizing our processes to enhance efficiency and satisfaction.

Relevant experience and proven performance in customer service or logistics role, and ideally in a retail Environment.
Proven experience in a leadership role with outstanding ability to lead a team..
Strong customer mindset with a passion for delivering exceptional service.
Passion for logistics and working in a fast-paced and constantly changing omnichannel environment.
Proactive problem-solving skills and the ability to handle challenging situations.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Available to work also during weekends, early mornings, and late evenings.
Ability to communicate in a clear and targeted way in Local language and in English with different people in various situations.

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Lead and inspire the Service Execution team to deliver top-notch customer service
or

Empower and guide the Service Execution team to achieve outstanding results.
Lead and inspire the Service Execution team to achieve outstanding results and customer satisfaction.
Oversee daily operations to ensure smooth and efficient service execution.
Develop and implement strategies to enhance customer satisfaction.
Monitor and analyse KPIs to identify areas for improvement and acting promptly.
Promote a culture of customer focus and continuous improvement within the team.
Collaborate with customer service departments and our service partner to optimize processes and resolve customer issues promptly.
Empower team members through training, mentoring, and support to help them achieve their full potential.

Local section (title) Do you think this would work for you?

Local section (text) We mentioned earlier that we want our employees to be happy and healthy.

It also means saying 'thank you'!

Our way of saying thank you:

28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website, please note however that we cannot consider applications and documents sent by email or post.

That's it from us.

That was a lot of information. We'd love to find out more about you. Just click on "Apply now" and off you go.
We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. So please apply as soon as possible.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values
Being your unique self, while respecting and including others
A passion for home furnishing
Performing & delivering while learning & developing
Having fun!

Jetzt bewerben

Erweiterte Suche

leader service Jobs in basel bs

Service Execution Team Leader

Regional Real Estate & Workplace (RWX) Head and Global Process Owner (GPO) Real Estate and M&A

Senior Director, Integrated Insights – Europe

Director, Business Intelligence

Payroll Specialist (m/w/d) 40% - 60%

Network & Security Engineer IT-OT

Junior Solution Engineer / Technical Consultant (Professional Services)

Velomechaniker (w/m/d) 50-60% - Basel City

PhD Position for Synthetic Biology-Inspired Therapies

Principal/Sr Principal - Global Custom Integrated Research

Electrical Technician / Electrical Engineer

Software Engineer, Platform - Basel, Switzerland

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Head of Digital Operations and Performance, Global Digital, Data & AI

Servicetechniker (m/w/d)

Talent Community Basel - Aufzug Monteur/Reparateur/Servicetechniker (m/w/d)

Capgemini ERD - Life Science Client Partner

Senior Commissioning & Qualification (C&Q) Lead (a), 100%

Cloud Architect

Scientific Data Architect - Basel, Switzerland

Ich möchte aktuelle Job-E-Mails für Stellen als leader service in basel bs erhalten

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