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CRM & Retention Manager (m/f/d) 100%

Weleda -
Arlesheim, BL

Jetzt bewerben

Details zur Stelle

100% | Pensum: 90-100%
vor 3 Tagen

Qualifikationen

CRM-Software
Salesforce
Englisch
Marketing
Deutsch

Vollständige Stellenbeschreibung

Weleda stands at the forefront as the global leader in crafting certified natural cosmetics and anthroposophic medicines. With a dedicated team of approximately 2500 employees worldwide, we are passionate about innovating, producing, and promoting these products. Our holistic offerings are designed to enhance individual health and well-being. At the core of our strength lies a commitment to forward-thinking, social responsibility, and unwavering sustainability practices ― environmentally, socially, and economically. In harmony with nature and the human being - since 1921.

For our Commercial Excellence department within the Digital Organisation in Arlesheim we are looking from October 1st or by agreement for a

CRM & Retention Manager (m/f/d) 100%

The role

This role will help us build B2B CRM from the ground up while supporting the optimization of our B2C marketing operations. As part of our central CRM team, you will hold global ownership for CRM strategy and operations, working closely with our country teams to drive consistent, high-quality customer experiences across all markets. Working closely with our Senior CRM Manager , you will take ownership of the B2B CRM channel and contribute to the continuous improvement of B2C campaigns and customer journeys.
Build and operate the B2B CRM channel in Salesforce from the ground up — including data model, segmentation, campaign structures, and integration of the Weleda Fachportal (specialist portal for doctors, midwives, and pharmacists)
Take operational ownership for B2C CRM execution: conception, implementation, and analysis of automated email and newsletter campaigns, segmentation, and customer journey optimization
Drive systematic newsletter optimization globally — A/B testing, frequency optimization, and continuous improvement based on performance data
Develop B2B campaign types centrally — local execution by country teams, central conception and optimization in Marketing Cloud
Ensure data quality and reporting: customer data hygiene, KPI tracking (Conversion Rate, Customer Lifetime Value, campaign performance), and actionable insights for stakeholders
Define and govern global standards for B2B CRM processes (account management, data maintenance, campaign approvals) to ensure consistency across all markets
Ensure compliance with pharma-regulatory and data protection requirements (HWG, GDPR) in B2B communication to medical professionals
Collaborate closely with our Central Tech Team to drive further developments as well as international country teams to support local CRM adoption

Your profile

B2B CRM experience — ideally with some hands-on experience building B2B CRM activities from scratch
Experience working with Salesforce (Marketing Cloud and/or Sales Cloud) — practical, not just theoretical
Strong understanding of both B2C and B2B marketing logics — including the differences in customer journeys, segmentation, and campaign approaches
Outgoing, communicative personality — you actively engage with international stakeholders, build relationships, and drive alignment across markets
Experience working with international stakeholders across multiple markets — comfortable navigating different cultural contexts and business priorities
Analytical mindset — ability to translate data into concrete recommendations for action
Experience in digital marketing operations: email marketing, campaign management, segmentation, A/B testing
Pragmatic, structured, and self-driven working style — able to take ownership in a build-up phase
Fluent in English and German
Familiarity with pharma or healthcare communication requirements is a plus

We offer:

Approachable leadership principles
Sustainability & value orientation
Flexible working hours
Remote working options
Transparent & open communication
International collaboration
Working in a purpose-driven company
Mobility allowance
Combining work & family life
Innovative & exciting projects

Everyone is welcome at Weleda — as an inclusive workplace, our employees are comfortable bringing their authentic whole selves to work and thrive with
their personality at Weleda. The gender-related spelling is used solely for better readability and stands for inclusion of all gender identities.

Jetzt bewerben

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