20 beste Stellen als customer service in basel bs – aktuell auf Personalsuche

1st & 2nd Level IT Support Specialist
Avacone —Basel, BS
- 100%
- Homeoffice
- Englisch
- Erfahrung in der IT
- Kommunikationsfähigkeit
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- SQL
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dsm-firmenich —Kaiseraugst, AG
- Englisch
- Master
- Bachelor
ARTS ADMINIS-TRATION INTERNSHIP
Braswell Arts Center —Basel, BS
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- Microsoft Excel
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Jet Aviation —Basel, BS
- PMP
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Cabin Installation Team Lead - Business Jets Completions
Jet Aviation —Basel, BS
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- Projektmanagement
Junior Process Engineer
Ecolab —Witterswil, SO
- 100%
- Englisch
- Master
- Bachelor
- Aufstiegsmöglichkeiten
6 Tage
Director, Business Intelligence
BeiGene —Basel, BS
- CHF 186’600 - CHF 233’200 pro Jahr
- 100%
- Management-Erfahrung
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Innovation Chemical Laboratory Technician
Ecolab —Witterswil, SO
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
Project Engineer
Ecolab —Witterswil, SO
- 100%
- Englisch
- Bachelor
- Kommunikationsfähigkeit
- Aufstiegsmöglichkeiten
Senior Business Development Leader
TSP (A Syneos Health Company) —Basel, BS
- 100%
- Master
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- Bachelor
Senior Network Enginner - Basel, Switzerland
ESP Global Services Limited —Basel, BS
- Montag bis Freitag
- Englisch
Direkt bewerben
Laboratory Technician in Physics
Ecolab —Witterswil, SO
- 100%
- Englisch
- Microsoft Office
- Bachelor
- Aufstiegsmöglichkeiten
Cabin Installation Supervisor - Business Jets Completions
Jet Aviation —Basel, BS
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- Microsoft Office
Aircraft Avionics Technician
Jet Aviation —Basel, BS
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Sustainability Process Engineer
Ecolab —Witterswil, SO
- 100%
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Senior Software Engineer, Core Experiences - Basel, Switzerland
Speechify —Basel, BS
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Facilities Supervisor
CBRE —Basel, BS
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Laboratory Technician in Physics
Ecolab Inc. —Witterswil, SO
- 100%
- Englisch
- Microsoft Office
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Team Lead ICT Engineering & Operations
SKAN AG —Allschwil, BL
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- Master
12 Tage

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1st & 2nd Level IT Support Specialist

Avacone
Basel, BS

Direkt bewerben

Details zur Stelle

100% | Pensum: 90-100%
vor 1 Stunde

Qualifikationen

Englisch
Erfahrung in der IT
Citrix
Kommunikationsfähigkeit
Deutsch

Vollständige Stellenbeschreibung

About the Role

We are looking for a service-oriented 1st & 2nd Level IT Support Specialist to join the IT Service Desk team. In this role, you will provide reliable technical support to internal users, resolve incidents and service requests, and contribute to the smooth operation of the workplace environment. You will act as a key point of contact for end users, ensuring a professional support experience while maintaining high service and security standards.

This position offers the opportunity to work with a broad range of workplace technologies, support business-critical applications, and contribute to continuous service improvement initiatives within a dynamic and collaborative IT environment.

Your Responsibilities

Handle, prioritise, and resolve IT incidents and service requests at 1st and 2nd level
Provide support for Microsoft 365 applications, Microsoft Teams, and standard workplace technologies
Configure, deploy, and support mobile devices
Perform Identity and Access Management tasks, including user account administration, MFA, and access permissions
Process, track, and document incidents and requests using ServiceNow
Create and maintain knowledge base articles and support documentation
Support and administer Active Directory and Azure Active Directory environments
Troubleshoot Citrix and Virtual Desktop Infrastructure (VDI) environments
Analyse recurring incidents and contribute to sustainable problem resolution
Escalate complex issues to specialised infrastructure, security, or application support teams when required
Deliver professional support via phone, remote support tools, and in-person interactions

Technologies & Tools

ServiceNow
Microsoft Teams
Microsoft 365
Multi-Factor Authentication (MFA)
Active Directory
Azure Active Directory
Citrix
Virtual Desktop Infrastructure (VDI)

General Responsibilities

Deliver professional and customer-focused support to all end users
Ensure all support activities are documented according to internal processes and compliance requirements
Adhere to IT service management procedures, security standards, and company policies
Support day-to-day operational activities within the IT Service Desk
Contribute to continuous improvement initiatives and service excellence

Requirements

Your ProfileQualifications & Experience

Completed IT education, apprenticeship, or equivalent practical experience
Experience in 1st and 2nd level IT support within a corporate environment
Good knowledge of Microsoft 365, Microsoft Teams, Active Directory, Azure Active Directory, MFA, Citrix, and VDI
Experience working with ticketing systems, ideally ServiceNow
Strong troubleshooting and problem-solving skills
Excellent communication skills with the ability to support users through various channels
Very good English skills; German is considered an advantage

Personal Attributes

Service-oriented and customer-focused mindset
Reliable, structured, and organised working style
Ability to remain calm, professional, and solution-oriented in a fast-paced environment
Strong team player with a proactive approach to support and collaboration

Direkt bewerben

Erweiterte Suche

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Ich möchte aktuelle Job-E-Mails für Stellen als customer service in basel bs erhalten

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