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IT Workplace Support Specialist

Zurich | 100 | Reference 7977

About the role

For our Workplace IT team, we are looking for a hands-on Level 2 Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.

What You Will Do

provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
support Microsoft 365, Active Directory / Azure AD user and access management
operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)
support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments
contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)
support rollouts, pilots, and refresh cycles in cooperation with central engineering teams
ensure accurate documentation of solutions, processes, and how tos
work closely with 3rd level engineering, service providers, and internal stakeholders
support smaller workplace IT projects and continuous improvement initiatives
act as a reliable onsite counterpart for central initiatives and standards

What You Bring

2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments
strong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
practical experience with hardware support and structured rollouts
solid understanding of Active Directory / Azure AD and basic Intune tasks
basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting
experience working with ticketing and asset processes, SLA oriented mindset
high service orientation, reliability, structured working style, and clear communication
German fluent (spoken and written); good English for documentation and support interaction
ITIL Foundation or comparable certification
experience in large enterprise environments
know how around Microsoft Teams Rooms and meeting room technology
English certification (e.g. Cambridge B2 / C1)

If you have any questions, check out our FAQ page

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.

Jetzt bewerben

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