20 beste Stellen als customer service in luzern lu – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Business Change Analyst
Glencore —Zug, ZG
- 100%
- Microsoft Powerpoint
- Microsoft Excel
- Management-Erfahrung
- Kostenloser Parkplatz
- Eltern-/Erziehungsurlaub
Engineering Manager
Galileo Financial Technologies —Luzern, LU
- Homeoffice
- Java
- Bachelor
- JavaScript
Technical Sales Manager
SoftInWay Inc. —Zug, ZG
- Bachelor
Account Manager (80%-100%)
Xelon AG —Zug, ZG
- Teilzeit
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Bachelor
Direkt bewerben
Quality and HSE Manager/Director
Pipecare Group —Zug, ZG
- 100%
- Englisch
- Kommunikationsfähigkeit
- Mechanikkenntnisse
Technical Sales Engineer
Pipecare Group —Zug, ZG
- 100%
- Englisch
- Bachelor
- Ohne Hochschulabschluss
ICT System & Network Engineer (m/f/d) 80-100%
Infront —Zug, ZG
- Hybrides Arbeiten
- Englisch
- Windows
- Erfahrung in der IT
- Pensionskasse
Head of Platform & Technology (100%)
Xelon AG —Zug, ZG
- 100%
- Hybrides Arbeiten
- Englisch
- Erfahrung in der IT
Direkt bewerben
Senior Network Engineer
TechBiz Global GmbH —Emmen, LU
- 100%
- Homeoffice
- Englisch
- Bachelor
Direkt bewerben
ATM Operations Manager
Cryptonow —Zug, ZG
- 100%
- Management-Erfahrung
- Englisch
- Organisationstalent
Direkt bewerben
Innovation Process Engineer Thermal
Holcim —Zug, ZG
- Englisch
- Master
- Bachelor
- Eltern-/Erziehungsurlaub
- Empfehlungsprogramm
Denza Technical Support Engineer Switzerland
BYD Europe —Zug, ZG
- 100%
- Englisch
- Kommunikationsfähigkeit
- Mechanikkenntnisse
QA Manager (FvP/Responsible Person)
AbbVie —Cham, ZG
- 100%
- Management-Erfahrung
- Englisch
- Master
Senior Specialist Legal Editor, Practical Law Commercial
Thomson Reuters —Zug, ZG
- 100%
- Schreibfähigkeiten
- Englisch
- Forschungserfahrung
- Homeoffice-Möglichkeit
Tax Manager - European Customer Taxes
Interactive Brokers —Zug, ZG
- Microsoft Excel
- Englisch
- Analysefähigkeit
Associate Director, Quality
Kiniksa Pharmaceuticals —Zug, ZG
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Direkt bewerben
Senior Product Marketing Manager Siemens SI 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Master
Leiter Montage (m/w/d)
Electrolux Professional Group —Sursee, LU
- 100%
- Management-Erfahrung
- Projektmanagement
Aufzugsmonteur Modernisierung und Ersatzanlagen (m/w/d)
Otis —Kriens, LU
- 100%
- Pensionskasse

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in luzern lu

Customer Care Specialist Switzerland

Business Change Analyst

Engineering Manager

Technical Sales Manager

Account Manager (80%-100%)

Quality and HSE Manager/Director

Technical Sales Engineer

ICT System & Network Engineer (m/f/d) 80-100%

Head of Platform & Technology (100%)

Senior Network Engineer

ATM Operations Manager

Innovation Process Engineer Thermal

Denza Technical Support Engineer Switzerland

QA Manager (FvP/Responsible Person)

Senior Specialist Legal Editor, Practical Law Commercial

Tax Manager - European Customer Taxes

Associate Director, Quality

Senior Product Marketing Manager Siemens SI 80-100%

Leiter Montage (m/w/d)

Aufzugsmonteur Modernisierung und Ersatzanlagen (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in luzern lu erhalten

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