20 beste Stellen als customer service in luzern lu – aktuell auf Personalsuche

Customer Care Specialist Switzerland
BYD Europe —Zug, ZG
- 100%
- Hybrides Arbeiten
- Bachelor
- Kommunikationsfähigkeit
Verkaufsmitarbeiter:in Innendienst 80-100% (all genders) | Bossard AG
Bossard Group —Zug, ZG
- Management-Erfahrung
- Englisch
- Microsoft Office
9 Tage
Customer Insights Consultant - MS Dynamics CE (m/w/d)
ORBIS SE —Baar, ZG
- Homeoffice
- Englisch
- Betriebswirtschaftslehre
- Homeoffice-Möglichkeit
Technische:r Verkäufer:in (m/w/d)
Otis —Kriens, LU
- 100%
- Homeoffice
- Management-Erfahrung
- Vertrieb
- Englisch
3 Tage
Senior Product Manager: Product Discovery & Requirements (80-100%)
PEAX AG —Luzern, LU
- Hybrides Arbeiten
- Englisch
- Master
- Bachelor
- Homeoffice-Möglichkeit
Direkt bewerben
6 Tage
System Test Engineer in Building Technologies 80-100%
Siemens —Zug, ZG
- Hybrides Arbeiten
- Management-Erfahrung
- Englisch
- Windows
Account Manager (80%-100%)
Xelon AG —Zug, ZG
- Teilzeit
- Hybrides Arbeiten
- CRM-Software
- Englisch
- Bachelor
Direkt bewerben
Sachbearbeiter/In Verkauf Innendienst & Auftragsabwicklung Romandie (100%)(M/W/D) - Ref. 690
Haworth —Menziken, AG
- 100%
- Kundendienst
- Englisch
Senior Key Account Manager Infant Nutrition International 100% (w/m)
HOCHDORF Swiss Nutrition AG —Root, LU
- 100%
- Homeoffice
- Englisch
- Analysefähigkeit
- Verhandlungsgeschick
- Kostenloser Parkplatz
- Homeoffice-Möglichkeit
Sachbearbeiter/in Verkauf Innendienst & Auftragsabwicklung Romandie (100%)(m/w/d) - Ref. 690
Haworth International —Menziken, AG
- 100%
- Kundendienst
- Englisch
Direkt bewerben
Global Relationship Manager - Assistant Vice President - English
Genpact Onsite Services - Switzerland Branch —Zug, ZG
- 100%
- Homeoffice
- Management-Erfahrung
- Englisch
- Master
Direkt bewerben
Analytics & Insights Manager
Aman Group Sarl —Baar, ZG
- 100%
- SQL
- Analysefähigkeit
- Bachelor
Aufzugsmonteur Modernisierung und Ersatzanlagen (m/w/d)
Otis —Kriens, LU
- 100%
- Pensionskasse
Quality and HSE Manager/Director
Pipecare Group —Zug, ZG
- 100%
- Englisch
- Kommunikationsfähigkeit
- Mechanikkenntnisse
Denza Technical Support Engineer Switzerland
BYD Europe —Zug, ZG
- 100%
- Englisch
- Kommunikationsfähigkeit
- Mechanikkenntnisse
Sr. Manager – Steel & Castings Procurement
Carrier —Luzern, LU
- 100%
- Spanisch
- Management-Erfahrung
- Englisch
Technical Sales Engineer
Pipecare Group —Zug, ZG
- 100%
- Englisch
- Bachelor
- Ohne Hochschulabschluss
ICT System & Network Engineer (m/f/d) 80-100%
Infront —Zug, ZG
- Hybrides Arbeiten
- Englisch
- Windows
- Erfahrung in der IT
- Pensionskasse
Senior Network Engineer
TechBiz Global GmbH —Emmen, LU
- 100%
- Homeoffice
- Englisch
- Bachelor
Direkt bewerben
Head of Platform & Technology (100%)
Xelon AG —Zug, ZG
- 100%
- Hybrides Arbeiten
- Englisch
- Erfahrung in der IT
Direkt bewerben

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Customer Care Specialist Switzerland

BYD Europe -
Zug, ZG

Jetzt bewerben

Details zur Stelle

100%

Qualifikationen

Bachelor
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After sales in Switzerland

Key Responsibilities:

1. Customer & Dealer Support:

Act as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution.
Work closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS.
If required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience.
Document all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date.

2. Process Optimization & Communication:

Identify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams.
Work closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution.
Support internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies.

3. Customer-Centric Approach:

Drive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints.
Gather and analyze customer feedback to continually enhance service quality and customer satisfaction.
Anticipate customer needs by understanding market trends and the competitive landscape.

4. Representation & Advocacy:

Be the face of the company, representing its values and commitment to customer satisfaction in all interactions.
Serve as a key ambassador for the brand, fostering positive relationships with customers and dealers alike.

Additional Requirements:

Occasional business trips may be required.

Qualifications:

Bachelor degree or similar.
Proven experience in customer care, dealer support, or a similar role in the automotive industry is a plus.
Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
Proficiency with CRM tools and a keen eye for detail in data documentation.
A customer-focused mindset with the ability to anticipate and meet customer needs.
Analytical and problem-solving skills to address complex customer or dealer issues.
Ability to work collaboratively across departments and handle a dynamic, fast-paced environment.

What We Offer

Competitive remuneration package.

A fast-paced dynamic environment in a successful international organization.

International exposure with the chance to adapt locally and make a difference.

Growth potential

Be part of the future

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

Jetzt bewerben

Erweiterte Suche

customer service Jobs in luzern lu

Customer Care Specialist Switzerland

Verkaufsmitarbeiter:in Innendienst 80-100% (all genders) | Bossard AG

Customer Insights Consultant - MS Dynamics CE (m/w/d)

Technische:r Verkäufer:in (m/w/d)

Senior Product Manager: Product Discovery & Requirements (80-100%)

System Test Engineer in Building Technologies 80-100%

Account Manager (80%-100%)

Sachbearbeiter/In Verkauf Innendienst & Auftragsabwicklung Romandie (100%)(M/W/D) - Ref. 690

Senior Key Account Manager Infant Nutrition International 100% (w/m)

Sachbearbeiter/in Verkauf Innendienst & Auftragsabwicklung Romandie (100%)(m/w/d) - Ref. 690

Global Relationship Manager - Assistant Vice President - English

Analytics & Insights Manager

Aufzugsmonteur Modernisierung und Ersatzanlagen (m/w/d)

Quality and HSE Manager/Director

Denza Technical Support Engineer Switzerland

Sr. Manager – Steel & Castings Procurement

Technical Sales Engineer

ICT System & Network Engineer (m/f/d) 80-100%

Senior Network Engineer

Head of Platform & Technology (100%)

Ich möchte aktuelle Job-E-Mails für Stellen als customer service in luzern lu erhalten

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