20 beste Stellen als learning specialist in zürich, zh – aktuell auf Personalsuche

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Senior Associate - Service Manager in Client Technology 100%

EY -
Zürich, ZH

Jetzt bewerben

Details zur Stelle

100%

Leistungen

Unterkunft

Qualifikationen

Französisch
Management-Erfahrung
Kundendienst
Englisch
Bachelor
Rechnungswesen
Lohnbuchhaltung
Kommunikationsfähigkeit
Deutsch
Zeitmanagement

Vollständige Stellenbeschreibung

Location: Zurich

Other locations: Anywhere in Country

Salary: Competitive

Date: May 16, 2026

Job description

Requisition ID: 1669979

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity: your next adventure awaits

Fueled by strategic investment in technology and innovation, Europe West Regional Technology Hub (EW RTH) seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engines that are integral to innovation at scale. You will work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The Service Manager Role within the Service Management & Operations (SMO) Team acts as the main contact between the customer(s) and other global, regional, or local IT teams. This role ensures service stability through continuous communication between all involved parties to immediately address any (potential) incidents. It is also expected to deliver excellent customer service experience and maintain strong relations with vendors. The role helps to drive continuous improvement of services with strict adherence to EY’s compliance directives aligned to protection and security of data as well as specifics of regional and/or local regularities. In addition to operational stability and compliance objectives the role will also control and forecast the service budget in alignment with the service owner.

The role will interface with key leaders, service owners, technology providers and other personnel to develop and maintain the relationships needed to apply the operational service and provider management goals of the EW RTH. It is expected that the role will conduct regular service review meetings with the customers, who could be internal or external to EY.

Your key responsibilities

Customer Centricity focuses on delivering consistent high customer service experience and building an increase in customer satisfaction. That also drives cost improvement and supports budget control with the understanding and the support of the customer vision and goals.
Service Operations focuses on driving end-to-end management of services and ensures that a stable support model is implemented, and QA standards are adhered to.
Infrastructure Stability focuses on leveraging most effective EY standard hosting option and stays up to date on end-of-life activities impacting the application setup. It also ensures that requests for optimization of the infrastructure involved get to the appropriate global teams.
Continuous Improvement focuses on managing service improvement and innovation plans as necessary with respective teams and ensures that support models and processes are monitored and continuously improved.

What we look for

Bachelor's degree in computer related field or equivalent work experience
Approximately 3 to 5 years of experience in technology infrastructure and/or service management
Experience with working in a multicultural global environment
Experience with managing a multi-supplier and hybrid service delivery model
Knowledge of TAX, payroll and accounting tools (Abacus and Dr. Tax) are recommended
Robust analytical and decision-making skills to probe for understanding customer’s requests, issues, or consulting needs
Well organized, efficient, and results-driven with excellent consulting skills
Solid experience in infrastructure, application support and software distribution to understand customer needs and to be able to provide valuable advice
Experience in service management and reporting
Efficient time management and prioritization
Good management skills in a matrix organization
Robust understanding of service delivery methodologies
Experience as developer, system admin or DevOps engineer would be an advantage for this role
ITIL certification beneficial
Excellent written and verbal communication skills in English language, German is a strong benefit (French optional)

What’s in it for you

Here at EY, you’ll have the chance to build a truly exceptional experience. We’ll empower you with the latest technology and surround you with high-performing teams. Through our coaching and training programs, you’ll develop the skills you need - all while building a network of colleagues, mentors, and leaders who will be on the journey with you at EY and beyond.

Inclusion is at the heart of everything we do. We are committed to fostering a workplace where everyone has equal access to opportunities. If you require any accommodation during the recruitment process, we are happy to support you.

Click here to find out more about our benefits and corporate social responsibility.

Are you ready to shape your future with confidence? Apply today.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Jetzt bewerben

Erweiterte Suche

learning specialist Jobs in zürich, zh

Senior Associate - Service Manager in Client Technology 100%

Specialist HR Service Center (80-100%)

Assistant (80-100%), Executive & Enterpreneurs Team (fixed term contract of 12 months)

Associate Director - Industry Advisory 3

Client Adviser - UK Offshore Market

Zolldeklarant Export / Customs Specialist Export (m/w/d)

Senior Lead - Product Insights & Analytics

Assistant / Senior Assistant - Finance and Treasury Management

Head of Global Data Dissemination

Leader Task Force (m/f/d)

Senior R&D Reliability Engineer 80 - 100% (f/m/d)

Manager - Tax Reimagined

Audit Manager - Life Insurance 80-100%

Manager and Senior Manager in Life Sciences R&D Management Consulting

Sr. GenAI & ML Specialist Solutions Architect, ASPI Auto & Manufacturing

Senior ProServe Sales Leader EMEA, Healthcare and Life Sciences

Senior Accountant Ticketing Finance

IT Project Manager – Assurance Transformation (Manager / Senior Manager)

Senior Associate - Supply Chain Cyber Security Specialist (Cyber Risk Advisory)

Senior Accountant Ticketing Finance

Ich möchte aktuelle Job-E-Mails für Stellen als learning specialist in zürich, zh erhalten

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